The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Aras Customer Success Manager
As a Customer Success Manager, you will be working closely with Aras teams and customer sponsors within Aras accounts, driving post-sales adoption management, and technical best practices for Aras Innovator. You will be a technical resource to help maximize our customers' return on investment in their Aras solutions. You will utilize your combination of industry knowledge, enterprise solution technical advice, product knowledge, and adoption management experience to help customers reach their business outcomes.
If you are located within 45 miles of the Andover, MA office you must be able to work a hybrid schedule.
Responsibilities
Ensure successful subscriber adoption – You will use your industry and enterprise application knowledge to help subscribers successfully adopt their Aras Innovator solution. You will coach on PLM best practices, you will periodically perform health checks, benchmarks and if needed, facilitate support escalations to help get subscribers get back on track.
Escalation management/Get Well Plans - facilitate the creation of get well plans and overseeing the resolution of complex problems by engaging appropriate Aras, partner resources and other stakeholders. Provide clear and concise updates to internal and external stakeholders as well as executive leadership to ensure all remain aligned throughout the process
Coach subscriber technical tips – you will use your technical enterprise experiences to work with subscribers & prospects to foster development of their PLM deployments.
Support renewal and nurture expansion opportunities – You will use your business strategy expertise and product knowledge to help identify potential subscriber opportunities. For accounts of your region, you will coordinate the renewal and help grow expansion opportunities in coordination with other parts of the Aras team.
Develop tools and best practices for subscribers – You will leverage your domain expertise to build tools and best practices to help subscribers succeed with Aras Innovator.
Minimum Qualifications
Preferred Qualifications
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