The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Nova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming new customers to Nova Biomedical customers by creating long-term relationships and providing strategic guidance to help our customers achieve their short and long-term goals. They are responsible for customer-retention and ongoing customer satisfaction by building relationships with decision makers, leaders, and healthcare staff. The Customer Success position also oversees the client implementation process working closely with Project Management and they are the face of Nova post sale and ensures customer satisfaction with all the technical post sale support.
This position is responsible for acting as point-of-contact for customers, advocating for their interests and giving voice to their feedback; act as the Voice of the Customer (VoC). Travel and overnights required.
Responsibilities:
Qualifications
Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees. In addition, this role offers a competitive base salary, a company car and a bonus program.