The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Customer Success Managers serve attorney and consumer customers through various channels and are responsible for working directly with team members and customers to ensure their needs are met by providing a superior customer experience.
Creating a fun, dynamic environment where everyone is welcomed and valued is key. As a collaborative business partner who actively listens to the needs of the team, you'll encourage constant learning to help deliver an improved customer and team member experience.
Lastly, you'll be a brand ambassador who embraces the LegalMatch vision, values, & goals by demonstrating on a daily basis the connectedness of the frontline to the overarching mission of the company.
This position is in-office in Reno, NV.
This position reports directly to the Director of Customer Service.
Desired Qualifications
Perks:
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: In person