Customer Success Manager jobs in Ohio
The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Success Manager jobs
Customer Success Manager
- Tradefull
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North Canton, OH
FULL_TIME
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Job Title: Customer Success ManagerCompany Overview:
Tradefull is a dynamic and innovative ecommerce company committed to delivering exceptional solutions to our clients. We pride ourselves on fostering a collaborative and inclusive work environment, where each team member plays a crucial role in our success. As we continue to grow, we are seeking a talented and motivated individual to join our team as a Customer Success Manager.
Position Overview:
We are looking for a Customer Success Manager who will be responsible for building and maintaining strong, long-lasting relationships with our clients. The ideal candidate will be a proactive problem solver with excellent communication and interpersonal skills. As a Customer Success Manager, you will be the primary point of contact for our clients, ensuring their satisfaction and success with our products/services.
Key Responsibilities:
1. Client Onboarding:- Guide clients through the onboarding process, ensuring a smooth and positive experience.
- Collaborate with cross-functional teams to facilitate a seamless transition from sales to implementation.
2. Relationship Management:- Develop and maintain strong, trusting relationships with clients to understand their needs and objectives.
- Conduct regular check-ins to assess client satisfaction, identify issues, and address concerns promptly.
3. Product Knowledge:- Gain in-depth knowledge of our products/services to effectively communicate their value and benefits to clients.
- Provide training and support to clients on using our products/services to their full potential.
4. Customer Advocacy:- Identify opportunities for client success stories, testimonials, and case studies.
- Foster a sense of community among clients, encouraging collaboration and knowledge sharing.
5. Issue Resolution:- Act as the primary point of contact for client escalations, working closely with internal teams to resolve issues promptly.
- Proactively address potential challenges and provide solutions to ensure client satisfaction.
6. Renewal Management:- Collaborate with the sales team to ensure successful renewals and upsell opportunities.
- Monitor client usage and engagement to identify opportunities for account growth.
7. Revenue Growth:- Work closely with clients to understand their business goals and objectives.
- Develop strategies to actualize projected revenue, ensuring clients maximize the value of our products/services.
- Identify opportunities for upselling and cross-selling to contribute to the growth of the client's revenue.
Qualifications:- Bachelor's degree
- Proven experience in customer success, account management, or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive mindset.
- Familiarity with Ecommerce and a passion for staying informed about industry trends.
- Ability to work collaboratively in a fast-paced and dynamic environment.
=> We are open to hiring a candidate to work remotely or out of one of the following locations: Canton, OH
- Just Posted
Customer Success Manager
- NeoGraf Solutions
-
Lakewood, OH
FULL_TIME
- NeoGraf has been the world leader in the industry for more than 140 years, developing the most comprehensive graphite solutions since 1881. Our products are the reason why some of today’s most technol...
- 4 Days Ago
Customer Success Manager
- NFI Industries
-
Columbus, OH
FULL_TIME
- NFI is seeking a Customer Success Manager to oversee an account management team for a new and exciting strategic initiative providing eCommerce fulfillment services to the mid-market. The position man...
- 5 Days Ago
Customer Success Marketing Manager
- Organized Living
-
Cincinnati, OH
FULL_TIME
- Jump Start Your Career Join the Organized Living Team Organized Living is built on the legacy of innovation and growth. Join our team today to be part of an organization that exemplifies our core valu...
- 7 Days Ago
Senior Manager of Customer Success
- Splash Financial
-
Cleveland, OH
FULL_TIME
- ABOUT THE ROLE: Splash is looking to add an experienced and strategic Senior Manager of Customer Success who will assist in setting and executing against our Customer Success strategy while leading te...
- 20 Days Ago
Manager, Customer Success
- Humana
-
UNKNOWN, OH
FULL_TIME
- Become a part of our caring community and help us put health first The Manager, Customer Success is responsible for member retention through active engagement with high-risk members. The Manager, Cust...
- 24 Days Ago
Customer Success Manager jobs at Popular Companies
Customer Success Manager
- Full Circle Insights
-
San Antonio, TX
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- 4/18/2024 12:00:00 AM
Customer Success Manager
- Visualutions, Inc.
-
Spring, TX
- Job Description Job Description The Customer Success Manager is responsible for managing a portfolio of clients and prov...
- 4/16/2024 12:00:00 AM
Customer Success Manager
- Switchpitch
-
Washington, DC
- Company Description SwitchPitch is a leading provider of Startup Relationship Management (SRM) platforms that enable For...
- 4/16/2024 12:00:00 AM
Customer Success Manager
- Aptly
-
Boulder, CO
- Hi, were Aptly! Were passionate innovators, industry disruptors, and remote working ninjas. Were not just another softwa...
- 4/16/2024 12:00:00 AM
Customer Success Manager
- Navmd
-
Overland Park, KS
- Job Summary: The Client Success Manager will support customers as they transition from sales prospects to active users o...
- 4/16/2024 12:00:00 AM
Customer Success Manager
- Hays
-
Chicago, IL
- Customer Success Manager Perm Chicago, IL $70,000-$75,000. The final salary or hourly wage, as applicable, paid to each ...
- 4/15/2024 12:00:00 AM
Customer Success Manager
- Atmosfy App, Inc
-
Myrtle Point, OR
- About You: We are seeking a talented and motivated Customer Success Manager to join our remote team. If you are a proact...
- 4/14/2024 12:00:00 AM
Customer Success Manager
- Innersense Organic Beauty
-
Concord, CA
- Customer Success Manager Who We Are Everyone has their own journey. For Greg and Joanne Starkman, their path was illumin...
- 4/14/2024 12:00:00 AM
About Ohio
Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus.
The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$58,424 to $81,347