The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Join our dynamic team at Merchants & Marine Bank, a leading financial institution dedicated to providing exceptional services to our clients. We are committed to fostering a collaborative environment where innovation and excellence thrive. We are seeking an experienced leader for our Customer Engagement Center.
Position Purpose
The Customer Engagement Center Manager is responsible for hiring, training, coaching, and leading the Customer Engagement Advisors as they provide support across multiple communication channels within the family of brands and our internal customers. This role entails overseeing daily operations and leadership to the team to ensure optimal customer service delivery while maximizing efficiency.
Position Overview
The Customer Engagement Manager will ensure that technology is implemented and utilized in a manner to maximize the cost-effectiveness and efficiency of staff. They will drive the transformation of digital community banking services.
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0 Customer Success Manager jobs found in Pascagoula, MS area