The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
What You'll Do:
At HG Insights, our charter within Customer Success is to create customers for life. As a Customer Success Manager, you will work with your portfolio of customers to ensure they adopt, use, and ultimately derive the value and experience they expect from their investment in HG. We're looking for someone who is passionate about driving customer success - account by account - to inform our practice and influence success across our entire portfolio.
This role sits within our one:many team: you will oversee a portfolio of HG's commercial accounts and partner with the team to ensure customers get up and running quickly with their investment, receive the enablement and ongoing engagement they need to be successful, participate in advocacy through referrals and case studies, and find paths to expand their footprint through new solutions and services.
You will be tasked with ensuring customers adopt HG solutions to realize their GTM business goals, removing customer risk and driving customer expansion. A strong technical aptitude and background in data or technology sales/support will be key ingredients of success in this role. This role has accountability for revenue: you will align and approach your work through the lens of our net retention objectives and will be measured by the overall retention, growth, and reference-abiliy of your portfolio.
This position reports to Manager, Customer Success.
What You'll Be Responsible For:
What You'll Need:
The salary range for this position is $80,000 - $100,000. Some of our roles are eligible for variable compensation that is role-specific. The Talent Acquisition team will communicate all compensation components.
We are following all local and state guidelines while in office. Employee safety is of utmost importance and we are taking all necessary precautions. For more information on how we are doing this, please speak with one of our HR team members.
HG Insights Company is an Equal Opportunity Employer
Please note that HG Insights does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights
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