Customer Success Manager jobs in Somerset, NJ

Our client believes that 99% of innovations should improve people’s lives. To do that, whenever a company has an important business decision to take, we offer instant access to the voice of end-users via our B2C and B2B communities and digital tools and expertise to gain clear insights on the motivations and preferences of their target audience. This helps them make day-to-day business decisions in a straightforward and iterative way and make the right decisions (‘first time right’).

 

As a Customer Success Manager (CSM) you report to and work in tandem with a Client Service Director (CSD, either a founder or a senior profile with at least 20y experience) to serve our most important (long-term collaboration) clients. As our client is a matrix organization, you are also part of a team of CSMs, who coach and learn from each other on the specific domain expertise required. Driven by your curiosity, your first responsibility is to understand the business challenges of your client. In combination with your CSD you identify opportunities for improving performance & impact at the client. As a CSM, you take care of project management related tasks: you document interactions, plan meetings, pro-actively follow-up on open action points, you manage timings and ensure the budget is under control. All in all, you ensure high quality in delivery and make sure the client is satisfied.  You act as a switchboard, an expert in connecting teams to Product, Community and Delivery solutions to guide clients, partners and prospects to overcome technical and business challenges.