Customer Success Manager jobs in Washington, DC

The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

Recently Added Customer Success Manager jobs

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Federal Customer Success Manager
  • Confluent
  • Washington, DC FULL_TIME

  • Description

    Position at Confluent Federal LLC

    With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

    One Confluent. One team. One Data Streaming Platform.

    Data Connects Us.

    About the Role:

    The Federal Customer Success Manager (CSM) will play a key role in driving customer success, retention, and subscription expansion within our Public Sector accounts. CSMs at Confluent are high-touch CSMs who join the customer account teams to partner with customers long-term to track customer health, conduct success planning, provide thought leadership and actionable recommendations to customers, and be the voice of the customer within Confluent. The actions of the Federal CSM will improve the customer experience and the health of the Public Sector install base.


    What You Will Do:

    • Meet/exceed quarterly retention targets by proactively engaging with the account portfolio and ensuring renewal activities are completed along with the sales team.

    • Proactively identify areas of account risk and work with Confluent resources to mitigate.
    • Identify and collaborate with the sales team regarding expansion, upsell, and additional service/support opportunities within accounts.
    • Facilitate the engagement of other Confluent resources (e.g. Customer Operations, Customer Success, Sales, Sales Engineering, etc.) to ensure ongoing customer success.
    • Guide adoption practices with the goal of driving increased value realization and decreased time-to-value from Confluentâs solutions.
    • Promote the use of Confluent features and technology.
    • Deliver onsite and remote presentations including Onboarding Guide, Quarterly Business Reviews, Roadmap Sessions, etc. to an Executive audience to drive business value realization and alignment.
    • Support and maintain relationships with key users and decision-makers at assigned customers, keeping them connected to value being added by our products.

    • Act as a trusted advisor to develop and nurture customers to become strong advocates on behalf of Confluent.

    What You Will Bring:

    • Excellent communication and presentation skills

    • Excellent interpersonal skills with a customer-centric attitude; ability to deal with critical customer situations
    • A Public Sector, mission-oriented focus
    • Love for work in a fast growing and dynamic environment and ability to keep pace with constant change
    • Ability (and willingness) to travel up to 25% of the time to client engagements
    • Proficient English speaking and writing skills are a must

    • US DoD Security clearance, or the ability to obtain

    Come As You Are

    At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

    At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $121,300- $142,560, a competitive equity package and is also eligible for additional commission and/or bonus pay. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. .

    Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

    #LI-Remote

  • 18 Days Ago
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Customer Success Manager
  • ClearPoint Strategy
  • Arlington, VA FULL_TIME
  • The Customer Success Manager (CSM) on the Relationship Management Team is responsible for all the activities related to helping our customers achieve their goals through the effective use of ClearPoin...
  • 18 Days Ago
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Customer Success Manager II
  • DealerOn, Inc.
  • Rockville, MD FULL_TIME
  • Job Description:The Customer Success Manager II (CSM II) is an enthusiastic, organized and customer-focused individual on the Customer Support Team. The CSM’s overall responsibility is to build, maint...
  • 20 Days Ago
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Customer Success Manager
  • CCS, LLC
  • Bowie, MD FULL_TIME
  • Overview: The Customer Success Manager will be responsible to ensure customers achieve their desired outcomes while using Inovalon’s products and services. As a member of the Customer Success Manageme...
  • 20 Days Ago
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Customer Success Manager - (GovSlack)
  • salesforce.com, inc.
  • Washington, DC FULL_TIME
  • To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout Salesfor...
  • Just Posted
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Customer Success Manager
  • WMC Global
  • Fairfax, VA FULL_TIME
  • WMC Global is seeking a Customer Success Manager to join our growing Customer Success Team! The Role: Provide exemplary customer service, focusing on execution of contracts and problem-solving or esca...
  • Just Posted
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0 Customer Success Manager jobs found in Washington, DC area

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Customer Success Manager 2
  • Equinix
  • Ashburn, VA
  • Customer Success Manager 2 page is loaded Customer Success Manager 2 Apply locations Ashburn time type Full time posted ...
  • 4/24/2024 12:00:00 AM
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Customer Service Associate
  • Expressinternationalinc
  • Washington, DC
  • NATURE AND SCOPE OF JOBThe Customer Service Associate role is primarily responsible for the processing of inbound and ou...
  • 4/24/2024 12:00:00 AM
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Customer Service Associate
  • Wawa, Inc.
  • Hyattsville, MD
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 4/24/2024 12:00:00 AM
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Customer Success Manager, US REMOTE
  • Samsung SDS America
  • Washington, DC
  • Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-fa...
  • 4/22/2024 12:00:00 AM
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Customer Success Manager
  • Collage Group
  • Bethesda, MD
  • At Collage, we are client obsessed and we are on a mission to help organizations unleash the power of culture to drive b...
  • 4/22/2024 12:00:00 AM
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Customer Service Associate
  • Wawa, Inc.
  • District Heights, MD
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 4/21/2024 12:00:00 AM
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Customer Success Manager
  • Collage Group
  • Bethesda, MD
  • At Collage, we are client obsessed and we are on a mission to help organizations unleash the power of culture to drive b...
  • 4/20/2024 12:00:00 AM
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Customer Success Manager
  • OPEXUS
  • Washington, DC
  • Job Description Job Description Customer Success Managers (CSMs) are critical advocates responsible for guiding customer...
  • 4/20/2024 12:00:00 AM
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About Washington, District of Columbia

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Manager jobs
$66,489 to $92,576
Washington, District of Columbia area prices
were up 1.3% from a year ago
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