Customer Success Manager jobs in Wilmington, DE

Job Overview

We are seeking a highly motivated and experienced Customer Success Manager to join our team. The Client Success Manager at Anura plays a pivotal role in transitioning sales prospects into active users. This position focuses on nurturing client relationships, fostering brand loyalty, and ensuring long-term success with our services.

This position is located in Middletown, Delaware.

Responsibilities:

• Establish and maintain client relationships, acting as a primary liaison between the client and Anura.
• Process and manage client contracts and documentation.
• Collaborate with team members to prepare for client meetings, problem-solving, and strategizing.
• Coordinate with sales and marketing teams to gather customer references, referrals, and to develop case study ideas.
• Work across various teams to guarantee customer satisfaction and retention.
• Support the sales team by understanding client needs and providing sales assistance when needed.
• Build trust and enhance brand loyalty to secure long-term client relationships.
• Organize and conduct quarterly client meetings and training sessions.
• Host client training webinars.
• Maintain comprehensive records of client interactions and pertinent information in HubSpot.
• Develop and oversee referral programs.
• Undertake additional responsibilities as required or assigned.

Skills and Qualifications:

• Positive, energetic, and client-centric attitude.
• Experience working with SaaS products is a plus
• Proficiency in Microsoft 365, HubSpot, and other relevant software.
• Experience with CRM software and sales tools.
• Knowledge of HTML and CSS.
• Understanding of digital advertising terminology.
• Strong attention to detail.
• Ability to multitask and adhere to deadlines.
• Exceptional verbal and written communication skills, including presentation abilities.
• Capable of working independently and as part of a team.
• Willingness to travel as necessary.
• Commitment to embodying Anura's core values: Authentic, Never Satisfied, United, Reliable, and A lot of fun.
• Punctuality and readiness for work.

If you are a self-motivated individual who thrives in a fast-paced environment, has a passion for customer success, and possesses the skills outlined above, we would love to hear from you. Apply now to join our dynamic team as a Customer Success Manager.

Anura Maintains a Strict EEO Policy

Anura Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $38,751.07 - $46,667.95 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Compensation package:

• Profit sharing

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Middletown, DE 19709: Relocate before starting work (Required)

Work Location: In person