The Customer Success Manager resolves client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Maintains and increases sales by cultivating client relationships and meeting their operational needs. Being a Customer Success Manager may assist in the preparation of sales forecasts, quotes or negotiations. Explores various marketing channels to improve sales performance. In addition, Customer Success Manager requires a high school diploma or its equivalent. Typically reports to a manager. Being a Customer Success Manager works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Customer Success Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Full Job Description
The Position:
Monarch Roofing is growing, and we are looking to hire on Customer Success members to join our team!
They will be responsible for working with the sales team on customer acquisition and ensuring the best customer experience before, during, and after jobs are completed. This includes increasing sales, generating leads for the Sales Department, and following up on leads.
Previous inside sales and customer service experience is strongly preferred.
This position will report to Monarch Roofing office at : 311 Judges Road. Wilmington, NC
Hours will be Monday – Friday, 7:00am – 4:30pm or until; Evenings and Saturdays flexible for communication related to customer acquisition and team building.
Essential Job Duties:
The Company:
Monarch Roofing is the leading provider of roofing solutions to Commercial and Residential property owners. We take pride in installing the best roofing systems, offering the best protection available and specific to our local area. Our roofing systems are proven to lower long term costs and increase curb appeal. We specialize in all roofing aspects including Metal, Tile, Shingles and Low Slope Roofs. Monarch Roofing is Certified with all products used including (but not limited) to: GAF Master Elite, GAF Master Commercial, Duro-Last Installer, GACO.
We are rapidly growing in the Wilmington area and looking for high-caliber candidates to join our winning team and bring with them their unique skills and experiences.
Do You Have What It Takes?
Job Type: Full-time
Pay: $42,000.00 - $48,000.00 per year
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
Compensation package:
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Ability to commute/relocate:
Experience:
Work Location: In person
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