Pay Range: $15.20 - $21.63
FLSA status: Union/Non-Exempt
Reports To: Director of Revenue Cycle
Job Summary/Objective:
Customer Service Specialists provide clerical support to staff and teams in support of performance goals. They ensure insurance information is received, co-pay is paid, data entry is completed, reports are compiled, scheduling activities are performed, and clinical files are maintained.
Essential Duties and Functions:
Qualifications:
Trauma Informed System of Care:
A trauma-informed approach to service delivery emphasizes physical and emotional safety, choice, empowerment, and trustworthiness for customers. The impact of trauma is broad and touches many life domains. Participation is mandatory for activities required for Summit Pointe to become a “Trauma Informed System of Care.”
Physical Requirements:
Competencies:
Innovation & Creativity - Generates new, varied, and unique ideas, and makes connections between previously unrelated ideas.
Flexibility & Adaptability - Synthesizes and integrates ideas; brainstorms to produce new ideas or results; able to adjust or change to best meet the needs of the situation or environment.
Verbal Communications - Articulates thoughts and ideas clearly and effectively to exchange information.
Written Communication - Clearly exchanges information using appropriate platforms to deliver messages.
Digital Literacy - Leveraging existing digital technologies ethically and efficiently to solve problems, complete tasks and accomplish goals.
Technical Aptitude - Skillful in use of tools, hardware, software and equipment.
Critical Thinking & Problem Solving - Exercises sound reasoning to analyze issues, make decisions, and overcome problems. Ability to obtain, interpret, and use knowledge, facts and data.
Quantitative Reasoning - The application of mathematical, logical and statistical skills to interpret data and produce new information.
Teamwork & Collaboration - Builds collaborative relationships with colleagues and customers.
Global Fluency - Demonstrates openness, values differences and practices inclusiveness.
Professionalism & Work Ethic - Demonstrates personal accountability and effective work habits, e.g., punctuality, working productively with others, and time management.
Initiative - Independently determining what needs to be done and acting on it.
Leadership - Leverages the strengths of others to achieve common goals and uses interpersonal skills to coach and develop others. (This is where we’d also include supervisory responsibilities, if applicable).
Project Management - Initiates, structures, and carries out steps to complete projects and tasks.
Summit Pointe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Applicants have rights under Federal and State Employment Laws . Please click on the links below to view:
A complete set of Employment Posters is posted outside of the Summit Pointe Human Resources Office located at 175 College St. Battle Creek, MI 49037-3432.
Join the Pointe! Join Summit Pointe and join an amazing organization that makes a difference every day in Southwest Michigan!
We are looking for additional team members to be part of our team!
In addition to joining a dedicated, passionate group of people, our employees enjoy the following perks:
Summit Pointe participates in E-Verify - please click on the links below for more information related to the E-Verify Process.
Click on the job titles above to review the job descriptions and to apply online.
We appreciate your interest in employment with Summit Pointe and we look forward to reviewing your completed employment application and resume.
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0 Customer Success Specialist jobs found in Battle Creek, MI area