Customer Success Specialist jobs in Chattanooga, TN

Specialist, Driver Success - WDN
TUNNEL HILL, GA
Monday - Wednesday 6PM- 6 AM Every other Thursday 6PM-6AM
Position open to remote:  No

Who We Are:
Reengineering one of America’s most antiquated industries is no small task. But at Variant, we like a challenge. And we’re committed to our cause. We believe drivers and shippers deserve better. We believe technology can transform trucking. And we know that when you hire the very best people, you get the very best results.

And at Variant, that means reimagining every aspect of the driver experience. It also means successfully scaling a business model that others said couldn’t be scaled. So, if you want to be part of a cross-functional team that is using a first-of-it-kind platform to overhaul the long-haul trucking industry, we invite you to get on board.

Why Variant?
This is a once-in-a-lifetime opportunity to be part of transforming one of America’s largest industries from the inside out. If that’s not enough, we also offer a highly-competitive compensation package, a collaborative work environment, and a team invested in each other’s growth. Additionally, we have profit-sharing, an employee stock purchasing program, 401K matching, a professional development allowance, and a tricked-out office that you can work from post-COVID. So, join us, and let’s reengineer this industry. Permanently. And for the better.

Why US Xpress?

This is a once-in-a-lifetime opportunity to be part of transforming one of America’s largest industries from the inside out. If that’s not enough, we also offer a highly-competitive compensation package, a fun and collaborative work environment, and a team invested in each other’s growth. Additionally, we have profit-sharing, an employee stock purchasing program, 401K matching, a professional development allowance, and a tricked-out office that you can work from post-COVID. So, join us, and let’s reengineer this industry. Permanently. And for the better.

What You’ll Do:

Driver Success Specialists are the embodiment of our core brand promises and directly represented by one, our 24/7 support. You will be there to make drivers successful any time of day (on your shift). You will help drivers through their day by supporting them, problem solving, coaching, and training – whatever they need to be successful and satisfied with Variant. A successful Driver Success Specialist will be flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.

·        Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they might need.

·        Utilizing your best critical thinking skills to solve out of the box problems for drivers

·        Coach and manage drivers who might need some help understanding Variant guidelines, DOT regulations, all other federally or locally mandated rules/laws/guidelines.   

·        Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing hometime guidelines, and anything else to keep them earning.

• Partner with drivers to support on time service and communicate service deviations to Customer Experience in a timely manner. 
• Be a part of a fun, passionate team that supports each other and has fun working together

Supervisory Responsibility: Support 1000 drivers with a team

What We’re Looking For:

Education

·        High School diploma or equivalent

Experience

·        2 years of experience in driver or customer facing role

·        Experience in the trucking industry a bonus

Skills/Certifications

·        A true passion for helping drivers

·        Outstanding written and verbal communication skills including de-escalation and persuasion techniques

• Proficient typing and computer navigation skills
• Creative thinking and problem solving
• You are self-motivated, self-starting, and self-assured
• Multitasker with a high sense of urgency

Work Environment / Physical Requirements – Fun office setting with the team!

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

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