Position Description:
Customer Contact Service, CCS, is seeking dedicated, friendly and energetic Customer Service Representatives to join our team!
CCS is a answering service that has provided business solutions and employment opportunities to individuals for over 51 years.
Our rapidly growing team at CCS is looking for highly motivated Customer Service Representatives to manage calls on our inbound and outbound programs. You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.
As the voice of the CCS clients, Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is our goal to always maintain a customers first attitude here at CCS!
Responsibilities:
- Manage all calls in a timely manner
- Identify callers needs for call resolution
- Provide customers with product and service information
- Accurately process online reservations
- Document call information according to standard operating procedures
- Maintain knowledge base of evolving products and services
- Identify and escalate issues to supervisors
- Maintain Quality Assurance Standards
-
Cross Train into multiple programs as needed
-
Other duties as assigned
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
- Work from home - equipment provided