Customer Success Specialist jobs in Frankfort, KY
Recently Added Customer Success Specialist jobs
Customer Success Associate
- Bruker
-
Bloomfield, KY
OTHER
-
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity and customer success in life science molecular research, in applied and pharma applications, in microscopy and nanoanalysis, and in industrial applications, as well as in cell biology, preclinical imaging, clinical phenomics and proteomics research and clinical microbiology.
Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
Responsibilities
- Conduct outbound calls to all customers in the selected countries who have used our products.
- Engage with customers in a professional and courteous manner to gather feedback on their experience with the product.
- Use prepared scripts or guidelines to ensure consistent information gathering.
- Record and document feedback, issues, or concerns expressed by customers accurately and thoroughly in the database or SFDC.
- Reviewing and validating existing data within Salesforce to ensure accuracy, completeness, and consistency.
- Standardizing data formats, fields, and entries to maintain uniformity across records.
- Identify issues mentioned by customers and escalate them to the relevant department, if needed.
- Collaborate with the different department to ensure customer issues are addressed promptly and effectively.
- Maintain a positive and helpful attitude during interactions to enhance customer success and brand loyalty.
- Provide regular reports or summaries of customer feedback to the CSM Team.
- Continuously seek opportunities to improve customer satisfaction strategies based on the gathered feedback.
- Graduate with excellent communication skills, both verbal and written, in English. (Additional language skill is a plus).
- Experience in customer service, telemarketing, or a similar role preferred.
- Ability to actively listen, empathize, and address customer concerns effectively.
- Familiarity with SFDC for accurately recording customer interactions.
- Strong problem-solving skills and ability to handle challenging situations calmly and professionally.
- Detail-oriented with good organizational skills to manage and document customer feedback efficiently.
- A positive and patient attitude towards resolving customer inquiries or issues.
- Flexibility in working hours to accommodate different time zones within the target country, if applicable. The reporting line will be in Europe.
- 1 Month Ago
Qualifications
Customer Service Specialist I - Poland
- HireRight
-
Bethlehem, KY
FULL_TIME
- About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solu...
- 10 Days Ago
Customer Service
- Pizza Hut
-
FRANKFORT, KY
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- 23 Days Ago
Customer experience
- TJX Companies, Inc.
-
Frankfort, KY
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. Same with working here. Our environment is ev...
- 28 Days Ago
Customer experience
- TJ Maxx
-
Frankfort, KY
FULL_TIME
- JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. Same with working here. Our e...
- 28 Days Ago
Customer Service Associate (cashier)
- Valor LLC
-
Owenton, KY
FULL_TIME
- DescriptionThe Customer Service Associate provides excellent customer service and supports their manager in meeting store operational, sales and profitability objectives.The Customer Service Associate...
- 18 Days Ago
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0 Customer Success Specialist jobs found in Frankfort, KY area
Marketing Director
- Castle & Key Distillery
-
Frankfort, KY
- DIRECTOR OF MARKETING OPPORTUNITY Location: Frankfort, KY, with partial work-from-home Position: Full-time Out-of-state ...
- 4/25/2024 12:00:00 AM
Marketing Activation Manager
- BRAINBOX Immersive Marketing
-
Lexington, KY
- Job Description Job Description Do you enjoy sports, travel, planning and executing events from beginning to end and del...
- 4/25/2024 12:00:00 AM
Client Relations Manager - Entry Level
- Arete Connections
-
Lexington, KY
- Job Description Job Description Here at Arete Connections, we are a passionate and driven team committed to making a mea...
- 4/23/2024 12:00:00 AM
Marketing Specialist - Remote
- Prime Therapeutics
-
Frankfort, KY
- Prime Therapeutics Marketing Specialist - Remote Frankfort , Kentucky Apply Now Our work matters. We help people get the...
- 4/22/2024 12:00:00 AM
Customer Service Manager - Saturday Fixed Schedule
- Xometry
-
Lexington, KY
- Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufa...
- 4/22/2024 12:00:00 AM
Brand Marketing Assistant
- Arete Connections
-
Lexington, KY
- Our Lexington based team is dedicated to conducting exceptional event experiences for our valued clients and the communi...
- 4/22/2024 12:00:00 AM
Event Marketing Assistant
- Arete Connections
-
Lexington, KY
- Arete Connections is a locally based and community-centric organization dedicated to creating exceptional event experien...
- 4/22/2024 12:00:00 AM
Marketing Director
- Castle & Key Distillery
-
Frankfort, KY
- DIRECTOR OF MARKETING OPPORTUNITY Location: Frankfort, KY, with partial work-from-home Position: Full-time Out-of-state ...
- 4/21/2024 12:00:00 AM
About Frankfort, Kentucky
Frankfort is the capital city of the Commonwealth of Kentucky and the seat of Franklin County. It is a home rule-class city in Kentucky; the population was 25,527 at the 2010 census. Located along the Kentucky River, Frankfort is the principal city of the Frankfort, Kentucky Micropolitan Statistical Area, which includes all of Franklin and Anderson counties.
Frankfort is located in the (inner) Bluegrass region of Central Kentucky. The city is bisected by the Kentucky River, which makes an s-turn as it passes through the center of town. The river valley widens at this point, which creates fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Specialist jobs
$42,704 to $53,997
Frankfort, Kentucky area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Success Specialist do?
Customer Success Specialist in Atlanta, GA
Set SLAs and KPIs for the team and provide insights on that improve efficiencies and optimize inbound and outbound demand gen efforts.
February 23, 2023
Customer Success Specialist in Denver, CO
Maintains inbound and outbound collection communications within client deadlines and requirements.
February 26, 2023
Customer Success Specialist in Indianapolis, IN
Consultative sales support exposure – cross-selling, upselling and renewal experience with customers.
May 11, 2023