Customer Success Specialist jobs in Greenville, SC

A Demo Specialist, also known as a Demonstrator or Product Demonstrator, is responsible for showcasing and promoting DeepHealth's products and services through live demonstrations.

As a Demo Specialist, you will play a crucial role in promoting and educating customers about DeepHealth products and services through live demonstrations. The DeepHealth portfolio of solutions aims to elevate the entire radiology workflow by creating an efficient and seamless process when adopting our products. Your goal is to create a positive and engaging experience that drives customer interest and sales.

Key Responsibilities:

• Product Knowledge: Acquire and maintain in-depth knowledge of the DeepHealth products and services. Stay informed about industry trends and competitors' offerings.

• Demonstrations: Conduct live demonstrations of products or services to potential customers. Showcase key features and benefits in a compelling and informative manner.

• Customer Engagement: Interact with customers in a friendly and approachable manner. Answer questions and address concerns effectively to enhance customer satisfaction.

• Sales Support: Assist in the sales process by providing product information and encouraging customer interest. Work collaboratively with the sales team to meet or exceed sales targets.

• Event Coordination: Participate in promotional events, trade shows, and product launches. Set up and maintain demo stations, ensuring a visually appealing and organized presentation.

• Feedback and Reporting: Gather customer feedback and provide insights to improve product offerings. Prepare and submit regular reports on demonstration activities, customer interactions, and sales performance.

Qualifications:

• Bachelor's degree in Healthcare, Business Administration, and/or Marketing and/or a related field medical/pharma/science field (or equivalent level of practical technical experience in radiology)
• Proven experience in product demonstrations, sales, or customer service
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in CRM and/or CSM software and data analysis tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong relationship-building skills
• Strong attention to detail.
• Ability to work independently (home office) and as a team player.
• Proven ability to build and maintain influential customer relationships.
• Superb verbal and written presentation and communication skills
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Ability to travel national incidentally internationally
• Basic understanding of the industry and market trends.

Pay Range:

$80000 / annual