Customer Success Specialist jobs in Indianapolis, IN

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Customer Success Specialist (Indiana)
  • McGraw Hill
  • Indianapolis, IN FULL_TIME
  • Overview

    Impact the Moment
    When was the last time you experienced the impact of your work? Our customer success team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes.

    We're looking for a Customer Success Specialist to support our territory that covers a defined territory in Indiana (candidates must be located in the territory area to be considered). Reporting to a Customer Success Specialist Manager in our Higher Education Sales Organization, the Customer Success Specialist will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle.

    This role will require limited travel (5-10% overnight dates throughout the year / daily travel throughout assigned district) to meet with professors and administration on-site. Customer Success Specialists spend 3-4 days per week on campus during semester kick-offs and our busy sales months, and 1-2 days per week at other times of the year. Candidates must be located within and ready to travel in the territory to be considered; this territory includes Northern Indiana with frequent travel around Fort Wayne and South Bend.

    How can you make an impact?
    As a Customer Success Specialist, you will act as the trusted advisor to faculty at higher educational institutions. You will be responsible for understanding the customer's unique goals, issues, and service needs to successfully drive product adoption and retention. The ideal candidate is a self-motivated and collaborative individual who takes a relationship-driven approach to their work.

    What you will be doing:

    • Leveraging McGraw Hill's existing customer base to grow digital users
    • Building strong relationships with faculty and administrators - becoming their trusted advisor for higher education course solutions and continuously identifying new opportunities to cultivate partnerships.
    • Ensuring effective implementation and proper use of McGraw Hill technologies, including delivering sales presentations to a variety of audiences.
    • Partnering with commercial teams to help drive continued value of McGraw Hill products
    • Reviewing the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals

    Must have experience in one of these four areas:

    • Five plus years of consulting/customer success experience
    • Instructional Design experience in Higher Education
    • Instructional experience within Higher Education (professor, lecturer, or TA)
    • Work experience in communications, marketing, sales, account management or customer success capacity

    Must have the following:

    • A Bachelor's Degree preferred, advanced degree in education or educational technology preferred. Some higher ed coursework completed required.
    • Strong verbal and written communication, strategic planning, and project management skills
    • Analytical and process-oriented mindset
    • Ability to troubleshoot technology issues and support digital offerings
    • Comfortable working across multiple departments in a deadline-driven environment
    • Active team player, self-starter, and multitasker who can quickly adjust priorities

    Why work with us?
    There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.


    The pay range for this position is between $70,000 - 80,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. to learn more about our benefit offerings.

    47105

    McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.


    McGraw Hill is an equal opportunity employer. McGraw Hill is committed to celebrating and supporting the differences that make us each unique and will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance or veteran status. We are proud to be an equal opportunity and affirmative action employer, and we will also provide reasonable accommodation to qualified individuals with disabilities.

     

  • 9 Days Ago

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Healthcare Benefits Customer Success Specialist
  • VASA Fitness
  • Linden, IN FULL_TIME
  • POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES)REPORTS TO: Member Experience LeadDIRECT REPORTS: N/AFLSA STATUS: Non-Exempt, HourlyCOMPENSATION: Base rate is $11.60 per hour Co...
  • Just Posted

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Competitive Pay Customer Success Specialist
  • VASA Fitness
  • Linden, IN FULL_TIME
  • POSITION DESCRIPTION POSITION TITLE: Member Experience Specialist (MES)REPORTS TO: Member Experience LeadDIRECT REPORTS: N/AFLSA STATUS: Non-Exempt, HourlyCOMPENSATION: Base rate is $11.60 per hour Co...
  • Just Posted

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Customer Success Representative
  • Remodel Health
  • Indianapolis, IN FULL_TIME
  • At Remodel Health, we are a team of highly driven, team-oriented self-starters. We work hard—and win big—while crafting high-energy, inspiring company culture. We aspire to challenge old ways of think...
  • 25 Days Ago

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Associate Customer Success Manager
  • OnBoard
  • Indianapolis, IN FULL_TIME
  • Associate Customer Success Manager Dept: Customer Experience Reports to: Manager, Digital Customer Experience Reviewed: 03.2024 Position Summary: As an Associate Customer Success Manager, you will be ...
  • 1 Day Ago

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Director of Customer Success
  • Hypertec Group
  • Plainfield, IN FULL_TIME
  • Be a part of the Medioh success story and its phenomenal growth. Medioh makes digital health happen at transformative scale for healthcare providers, home health agencies and insurers across the Unite...
  • 10 Days Ago

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0 Customer Success Specialist jobs found in Indianapolis, IN area

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Assistant Marketing Analyst II
  • JobRialto
  • Indianapolis, IN
  • Job Description: Previous use of Marketing Automation or email marketing tools (Eloqua, Marketo, Hubspot, Pardot, Consta...
  • 3/28/2024 12:00:00 AM

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Regional Marketing Manager, North America Higher Education (USA REMOTE)
  • Turnitin, LLC
  • Indianapolis, IN
  • Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the glob...
  • 3/28/2024 12:00:00 AM

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Marketing Manager
  • Elevance Health
  • Indianapolis, IN
  • Anticipated End Date: 2024-03-31 Position Title: Marketing Manager Job Description: Marketing Manager Location: Must be ...
  • 3/28/2024 12:00:00 AM

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Customer Experience (CX) Product Owner
  • Freedom Financial Network
  • Indianapolis, IN
  • **Customer Experience (CX) Product Owner** **Job Description** **The Opportunity:** Freedom Financial Network is seeking...
  • 3/28/2024 12:00:00 AM

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Customer Success Specialist
  • Swift Placement & Consulting
  • Noblesville, IN
  • Job Description Job Description This is a great position for the application and/or service engineer with project manage...
  • 3/26/2024 12:00:00 AM

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Client Service Associate
  • COGENCY GLOBAL INC.
  • Indianapolis, IN
  • Job Description Job Description Client Service Associate Indianapolis, IN Full Time M-F 9:00 AM – 5:00 PM Summary: We ar...
  • 3/26/2024 12:00:00 AM

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Survey Crew Chief
  • Civil & Environmental Consultants, Inc.
  • Indianapolis, IN
  • Overview: As a Survey Crew Chief for Civil & Environmental Consultants, Inc. (CEC) in either our Fishers or Indianapolis...
  • 3/25/2024 12:00:00 AM

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Senior Client Services Associate
  • TalentWealth
  • Indianapolis, IN
  • At TalentWealth Recruiting we assist independent Wealth Management firms across the country in hiring top professionals ...
  • 3/24/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Specialist jobs
$45,354 to $57,350
Indianapolis, Indiana area prices
were up 1.3% from a year ago

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