Customer Success Specialist jobs in Mandan, ND

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

**We are looking for dedicated Better at Home Support Workers to fill multiple positions on an On Call/Casual basis within the Surrey region. These positions typically work a rotating schedule with a variety of morning, day and evening, shifts. Casuals have no guaranteed hours and are called on an as-needed basis, however, there are opportunities to secure permanent and/or temporary positions once employed as casual**

Employment Type: Casual Pool

Department: Wellness and Active Communities

Program: Better at Home Surrey-Delta

Number of Positions: 1

Job Summary:

Better at Home Support Worker will be responsible for providing quality housekeeping services that help older adults enjoy an independent life in their own home. 

Reports To: Program Coordinator 

Key Duties and Responsibilities:

• Performs housekeeping tasks, such as cleaning bathrooms, laundry support, dusting, kitchen cleaning, surface cleaning, floor cleaning, spot cleaning, window cleaning 
• Maintains scheduling with client and reports changes to the coordinator 
• Reports changes in clients’ conditions and adjustments in service needs 
• Reports unsafe conditions in clients’ homes 
• Makes regular contacts with clients to confirm bookings 
• Completes and submits timesheets in a timely manner 
• Ensures all health and safety policies and protocols are followed diligently 
• Performs other related duties as requested by the Program Coordinator  

Education, Training and Experience: 

• Experience in conducting housekeeping services using clients’ own equipment 
• Experience in working with seniors in a one-on-one capacity 
• Experience with multicultural clientele and immigrant related services 
• First Aid Certification an asset 

Job Skills and Abilities:

• Excellent written and oral communication skills 
• Ability to converse in a second language is an asset 
• Ability to work independently 
• Ability to utilize MS Office and web-based applications 
• Excellent interpersonal skills 
• Excellent physical condition to perform housekeeping duties 
• Excellent time management and organizational skills  
• Excellent attention to detail and commitment to excellence in service delivery 

Additional Information:

• Clear Criminal Record Check (Vulnerable Sector) 
• Ability to work evenings and weekends as required 
• Ability to work split shifts as required 

About S.U.C.C.E.S.S.:

S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

Interested candidates please apply by 11:59pm by February 2 2024

While we appreciate all applications, only those selected for an interview will be contacted.