Customer Success Specialist jobs in Saco, ME

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Technical Customer Success Manager
  • DocuSign
  • Southport, ME FULL_TIME
  • Company Overview

    DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

    What you'll do

    The Technical Customer Success Manager (TCSM) is the primary technical contact for accounts that have Enterprise Premier Support and are entitled to a designated support engineer who is an expert in their use cases, implementation and installation. The TCSM maintains all aspects of the technical relationship from troubleshooting possible issues, filing and advocating for enhancements, partnering with engineering & sales, preparing for new releases and rollouts and otherwise participating in the overall account management support of the customer. The TCSM will handle all of their customer's cases, ensuring that accurate resources are leveraged, monitoring time to resolution, advocating bug fixes, leading sensitive and business critical issues impacting either the customer's business or impacting DocuSign's relationship with the customer, and doing everything possible to bring a speedy resolution to the issue.

     

    This position is an individual contributor role reporting to the Manager, TCSM.Responsibility

    • Own the primary technical relationship with our Enterprise Premium Support customers
    • Arrange, broker and arbitrate particular meetings between the customer and DocuSign
    • Represent their customer's technical needs to DocuSign, and DocuSign's offerings to their customer
    • Cultivate the technical relationship and communication with Enterprise Premium accounts
    • Drive resolution of complex production issues, including escalation, system testing, strategy sessions and distribution of knowledge throughout the company
    • Acquire and maintain knowledge of existing systems and new systems in order to deliver accurate assistance and training to customers and CSR Team
    • Act as a trusted technical advisor for DocuSign products and advanced DocuSign features, such as our APIs, DocuSign Connect, Powerforms, Templates, Embedding Signing Interface with internal groups for problem resolution and issue escalation
    • Act as the liaison and customer advocate inside DocuSign
    • Ensure consistent delivery of all Enterprise Premium Support program components
    • Participate in special projects, as required, under general supervision that enhances the quality or efficiency of the TCSM Team and support service (e.g., monitoring overall queue statues)
    • Contribute to Sales' ability to sell Enterprise Premium
    • Support and identify upsell opportunities and new use cases
    • Advocate and evangelize the Enterprise Premium Support program
    • Travel as necessary (10-20%)

    Job Designation

    Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

     

    Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

    What you bring

    Basic

    • 5 years of experience in technical customer support with some experience as senior team member or as a web developer
    • Bachelor's Degree
    • Oral Fluent Portuguese and English

    Preferred

    • Knowledge of DocuSign product preferred Understanding of desktop operating systems including but not limited to Microsoft Windows and Apple OS Experience using Salesforce.com a plus
    • Knowledge of web services, C#, PHP, Java or Ruby preferred Understanding of HTML, JavaScript, CSS, XML, REST and SOAP API a plus
    • Web Development experience a plus Familiarity with Mobile Applications
    • Understanding of Software as a Service
    • Ability to identify and submit product enhancement requests
    • Ability to navigate and troubleshoot in ticketing systems, Bug submission and other support systems
    • Passion for business, technology and customers
    • Excellent written and oral communication skills
    • Exceptional analytical problem solving and troubleshooting skills
    • Strong presentation skills
    • Proficient in handling multiple competing priorities simultaneously
    • Strong account management, cross-group collaboration, and negotiation skills
    • Outstanding interpersonal skills and conflict management skills
    • Quickly develops rapport and credibility
    • Self-motivated, able to work independently, and welcoming to challenge Ability to lead others

    Life at DocuSign

    Working here

    DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

     

    We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

     

    Accommodation

    DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.  

     

    If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

     

    Applicant and Candidate Privacy Notice

  • 23 Days Ago

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Customer Success Representative
  • Northeast Bank
  • Lewiston, ME FULL_TIME
  • Job Description Job Description Northeast Bank is a Maine-based, full-service community bank and a national commercial real estate lender with offices in Boston, New York, Miami and LA. We are looking...
  • 24 Days Ago

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Customer Success Associate
  • MedRhythms
  • Portland, ME FULL_TIME
  • Company OverviewMedRhythms is pioneering the development of next-generation neurotherapeutics designed to improve walking, mobility, and related functional outcomes via a proprietary, patented technol...
  • 5 Days Ago

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Customer Success Manager
  • Varsity Tutors
  • Portland, ME FULL_TIME
  • Are you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success M...
  • 10 Days Ago

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Customer Success Agent- Lewiston, ME
  • Professional At Home Jobs
  • Lewiston, ME FULL_TIME
  • Remote Customer Success Agent Professional At Home Jobs ( https : / / professionalathomejobs.com ) is now seeking for a Remote Customer Success Agent to work in the U.S. only. RESPONSIBILITIES : Provi...
  • Just Posted

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Community Case Manager
  • Bridge To Success
  • Norway, ME PART_TIME,FULL_TIME
  • This key position assists individuals with cognitive disabilities in finding resources to help support them in day to day life and become successful community members. The primary role of an Adult Com...
  • 6 Days Ago

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0 Customer Success Specialist jobs found in Saco, ME area

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Field Interviewer - NSDUH
  • RTI International
  • Portland, ME
  • The pay rate for this part-time position is $21 / hr based on experience and geographic location. This position falls un...
  • 3/29/2024 12:00:00 AM

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Newmarket - Customer Service Operative
  • Turners Distribution
  • Newmarket, NH
  • **Newmarket - Customer Service Operative** Location:- Newmarket Full-Time Start date: As soon as possible Turners (Soham...
  • 3/28/2024 12:00:00 AM

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Retail Sales Associate
  • Cumberland Farms
  • Saco, ME
  • Job Description Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you inte...
  • 3/28/2024 12:00:00 AM

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Retail Sales Associate
  • Cumberland Farms
  • Ogunquit, ME
  • Job Description Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you inte...
  • 3/28/2024 12:00:00 AM

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Product Specialist-Tissue Technology Services
  • Valmet
  • Biddeford, ME
  • This could be your next career move! Continue your career development as a Product Specialist - Tissue Technology Soluti...
  • 3/26/2024 12:00:00 AM

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Sales Manager
  • Moore Staffing Services
  • Rochester, NH
  • Job Description Job Description Sales Manager Summary: Southern NH busy retail site hiring a Sales Manager to oversee ar...
  • 3/25/2024 12:00:00 AM

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Retail Sales Associate
  • Cumberland Farms
  • Wells, ME
  • Description: Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interes...
  • 3/25/2024 12:00:00 AM

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Retail Sales Associate
  • Cumberland Farms
  • Milton, NH
  • Description: Are you a high energy, outgoing person who loves to help others and work as part of a team? Are you interes...
  • 3/25/2024 12:00:00 AM

Saco /ˈsɑːkoʊ/ is a city in York County, Maine, United States. The population was 18,482 at the 2010 census. It is home to Ferry Beach State Park, Funtown Splashtown USA, Thornton Academy, as well as General Dynamics Armament Systems (also known by its former name, Saco Defense), a subsidiary of the defense contractor General Dynamics. Saco sees much tourism during summer months due to its amusement parks, Ferry Beach State Park, and proximity to Old Orchard Beach. Saco is part of the Portland–South Portland–Biddeford, Maine metropolitan statistical area. Saco's twin-city is Biddeford. Saco is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Success Specialist jobs
$45,881 to $58,016
Saco, Maine area prices
were up 1.6% from a year ago

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