Customer Success Specialist jobs in South Bend, IN

Description

Job Title: Family Engagement Specialist

Reports to: The Success Academy Middle School Principal

Work Schedule: School Calendar/ 7:45am-4:15pm

The Success Academy School seeks a Family Engagement Specialist for the 2024-2025 academic year.

The ideal candidate will be able to ensure effective involvement between school and families to improve

student academic achievement. Improve school-home connections and student success.

General Description:

To support a partnership between school and families to improve student academic achievement.

To Build families' capacity for becoming involved in improving their child's academic achievement.

To Encourage families to be actively involved in their child's education at school and to be full partners

in their child's education.

To Ensure families they have information to make well-informed decisions for their children.

Qualifications:

Proficiency Skills: oral and written communication, leadership, planning and

organization, public relations, customer service, public speaking, instruction of adult

learners. Ability to work comfortable and collaboratively with school staff, families,

and community. Experience working with adults and children, experience in a school

setting, Personable, cooperative, team player.

Primary Responsibilities

• Monitor student attendance and partner with families and school to address concerns.
• Serve as a school parent liaison.
• Develop family activities to increase student achievement.
• Facilitate the implementation of best practices for the family engagement.
• Serve as the key support resource for engaging families.
• Self motivate and creative- ability to establish weekly an monthly schedules and complete

goals on time

• Support CAMS Goals:
• Increase English Language Arts ILEARN Scores
• Increase Math ILEARN Scores
• Improve student attendance

Essential Skills and Abilities

• Experience collaborating with families and assisting students.
• Leadership and problem solving skills
• Decision making and organizational skills
• Ability to communicate effectively both orally and in writing, including weekly parent

newsletters.

• Ability to work with others in a cooperative and flexible manner.
• Accurate preparation, proofreading, and managing on required reports in a timely

manner

• Exceptional customer service- open houses and events, daily greetings, regular family

contact

• Strong organizational skills
• Ability to maintain confidentiality
• Ability to multi-task