Customer Support Analyst jobs in Anaheim, CA

Job description
We are an Automotive Lighting&Parts Company looking for a candidate to perform as a Customer Service Rep to help sales team achieving sales goals.

For more information about our company please check out our website at https://xpriteusa.com/

Essential Job Responsibilities:

• Manage customer inquiries, requests and complaints, following up with existing customers to confirm their satisfaction.
• Internal communication about customers and orders demands.
• Create cases in ERP system to do RMA or Replacement.
• Deal with cases about shipment or other charge.
• Contact with customers who are not satisfied with our products or services to improve their good impression on our brand.
• Create weekly/monthly reports to summarize product quality issues collected from customers.

Requirements and Qualifications:

• At least 1 year customer service experience. Experience of Automotive Lighting/Parts product knowledge is a plus.
• Advanced client development skill and CRM experience.
• Demonstrates great communication (Written and Verbal) and interpersonal skills.
• Self-motivated and result-orientation.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• e-commerce industry: 1 year (Preferred)
• auto part customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person