Customer Support Analyst jobs in Wilmington, DE

Company Details

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60 operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible.

Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “ What’s Next ” in our industry and beyond.

With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions.

Responsibilities

As an intern with the Berkley Experience and Support Team, you will have an opportunity to gain first-hand experience, receive valuable on-the-job training, and heighten business knowledge. This person will collaborate side by side with BTS employees in a variety of positions to complete challenging projects. You will also get to interact with all levels of management and senior leaders, and gain insight into business and technology in the insurance industry.

Key Functions Of This Role

• Knowledge of troubleshooting issues with PC/laptop hardware, Windows OS (Windows 10); MS Office Products
• Install new images as scheduled and needed.
• Maintain, install, and upgrade computers as necessary.
• Perform testing of new operating systems and various software and hardware.
• Working knowledge of the administration of Active Directory
• Knowledge of the management of desktop inventory and software automation tools using SCCM-Microsoft System Center Configuration Manager & Software Delivery.
• Experience with Installing hardware and software on desktops and laptops
• Must be able to demonstrate working knowledge of major desktop software applications and networking concepts for troubleshooting purposes.
• Experience with troubleshooting local printer problems
• Work with and assist customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems for small projects.
• Ability to review service tickets, solve and troubleshoot problems related to desktop computers, laptops, and different systems.
• Self-starter with a good work ethic.
• Demonstrated ability to communicate with technical and non-technical individuals and teams.
• Proven track record of working in a fast paced and dynamic production environment managing multiple priorities.
• Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements.
• Must have a strong customer service focus and sense of urgency.
• Experience resolving end users’ hardware and software issues in an IT environment.
• Working towards a degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience.
• Candidates should have working knowledge of Windows 10, Microsoft Office Suite, Active Directory, networking and remote tools.
  
  

Qualifications

• Registered undergraduate student pursuing a major in an IT-related degree with a preferred overall GPA of 3.0 or higher.
• Aggressive curiosity
• Desire to learn
• Attention to detail
• Strong communication and analytical skills
• Able to manage multiple competing priorities
• Interest in a technical career in the field of Information Security
• Participation in extracurricular and leadership activities a plus
• Excellent oral and written communication
• Experience in customer service preferred
  
  

Sponsorship Details

Sponsorship not Offered for this Role