QTS Data Centers is seeking a Critical Operations Technician I (Data Center Facilities) to work at our brand new Phoenix, AZ data center campus. Quality Technology Services (QTS) is a leading provider of data center solutions across a diverse footprint spanning more than 9 million square feet of QTS Mega Data Centers throughout North America and Europe.When you make the decision to join QTS, you are choosing to work alongside talented professionals that have one thing in common, the passion to provide an excellent customer experience. Your talents and innovation will be supported by Servant Leadership. The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work. These roles are heavier on the electrical and mechanical vs DCO skillset.
RESPONSIBILITIES, other duties may be assigned.
BASIC QUALIFICATIONS
KNOWLEDGE, SKILLS, AND ABILITIES
Job Type: Full-time
Pay: $35.00 - $40.00 per hour
Expected hours: 40 – 48 per week
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Work Location: In person
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