About Edcor | A Higher Degree of Tuition Management:
Edcor provides industry-leading tuition assistance and advisory services for client employees. Edcor’s innovative web-based solution provides high-quality, high-value service to our valued clients. Our transaction processing excellence, partnered with our client-centric advisory services, help companies link their tuition assistance programs with their overall benefit and education strategies. We set the industry standards using our patented processes to achieve the highest quality service, innovation, and security for our clients. We have saved our clients millions of dollars by reducing demand on in-house resources, decreasing overhead, and effectively managing expenditures.
Edcor, a certified woman-owned company, is widely known as the industry leader in the administration of corporate tuition & education benefits.
Summary:
Edcor is seeking Senior Customer Service Representatives (11:00am-8:00pm Shift) who are responsible for providing exceptional customer service to customers inquiring about their tuition assistance program requests, payment requests and other program related questions. Customer Service Representatives are the front line for our customers and the face of Edcor. The majority of contacts coming into the Edcor Contact Center are resolved at this level because of our commitment to “First Call Resolution.”
Essential Duties and Responsibilities: (Other duties may be assigned)
Additional Senior Contact Center Specialist Duties:
Skills/ Qualifications:
Job Requirements:
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