Database Marketing Manager jobs in Hawaii

Location: Honolulu, HI (Hybrid)

Reports to: Systems Analyst & Database Manager

Classification: Non-Exempt (hourly)

Kupu’s Story

Kupu, which means “to sprout” or “to grow” in Hawaiian, has a two-fold mission: to preserve the land while empowering youth. The organization provides hands-on training in conservation, sustainability, and environmental education for young adults, with the goal of fostering our next generation of environmental and cultural stewards. Kupu’s work has been likened to the role of the kupukupu fern, which is one of the first plants to recultivate the land after a lava flow. The fern not only serves as a foundational species for rebuilding a healthy, native ecosystem, but it also symbolizes a place where knowledge can grow.

Established in 2007 as a 501(c)3 non-profit, Kupu empowers future generations to create a more sustainable, pono Hawai‘i. Kupu accomplishes this by partnering with conservation and sustainability focused agencies throughout the state and pacific in providing hands-on service opportunities which educate and mentor young adults and emerging professionals to become stewards of our communities and environment. Since 2007, Kupu has risen to meet the increasing demands of the green job sector by engaging over 3,000 youth in the areas of conservation, sustainability, and environmental education. Kupu affirms the Hawaiian notion of “ma ka hana ka ʻike” or “in working one learns.” This approach has led to the creation of hundreds of service-learning opportunities which assists in the development of Hawai’i’s emerging professionals in the green job sector while supporting over 150 conservation and sustainability organizations across Hawaiʻi and the Pacific region.

Kupu’s Mission

“To empower youth to serve their communities through character-building, service-learning, and environmental stewardship opportunities that encourage integrity (pono) with Ke Akua, self, and others”

Kupu’s CHOSEN Values

C Character

H Humility

O ‘Ohana

S Service

E Excellence

N Nobility

Position Overview

Under the direction of the Systems Analyst & Database Manager, the Database Project Manager provides integral administrative and technical support for the organization’s Salesforce system and associated applications. The Database Project Manager facilitates a thorough understanding and positive adoption of Kupu’s system by providing training and educational resources to all departments and staff on proper use. Essential responsibilities include preparing for system releases, performing general maintenance and testing, auditing data/records, creating reports and dashboards, and assisting with various system related tasks or projects. The Project Manager will troubleshoot and work with staff to ensure that the system meets their needs and keeps pace with changes in organization and program operations, policies and/or procedures. The ideal candidate will have experience working with or as a Salesforce system administrator, be able to work independently while holding themselves accountable for planning, prioritizing, and organizing a diverse workload, and show a strong commitment to supporting Kupu’s mission and working in the non-profit sector.

• Conduct oneself with aloha and drive Kupu’s culture.
• Conduct oneself with integrity, credibility, professionalism, and unwavering commitment to Kupu’s mission.
• Serves as a role model for Kupu’s culture, mission, and CHOSEN Values.

System Documentation and Training

• Assist with the creation and maintenance of training resources on processes, policies, application configuration and help related materials for Kupu staff and portal users.
• Coordinate the scheduling of appointments, meetings, teleconferences, or check-ins associated with staff training and database management.
• Log and track employee training and progression.
• Document technical enhancements and changes within the system in coordination with the Database Manager.
• Create technical and instructional documentation of integrated applications.

Database Administration & Development

• Develop and maintain customized reports and dashboards.
• Ensure timely completion, submission, quality, and accuracy of data entry by Kupu employees and program participants.
• Log, track, and help resolve identified system errors or problems.
• Respond to daily technical and user-based support requests.
• Compile and organize data for cleaning and migration.
• Assist with system and integrated applications testing and updates or releases.
• Stay current on new Salesforce features and functionality.
• Analyzes and troubleshoots to resolve system or application issues, ranging from minor to complex problems. Provides solutions, consults with relevant staff, and coordinates implementation of fixes or enhancements. Responds to critical issues during off hours when necessary.
• Assists with discovery, design, and implementation of process improvements.

Other areas of support as needed.

Minimum Qualifications:

• Bachelor’s degree or higher (math/science/computer science/education background preferred)
• Exceptional computer skills
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Experience with data entry, review, and analysis
• Experience using customer relationship management (CRM) software.
• Ability to work with sensitive information while maintaining confidentiality and integrity of the organization and its departments.
• Strong analytical and problem-solving skills
• Excellent organizational skills, attention to detail, ability to prioritize, multitask and meet deadlines.
• Effective communicator with strong written, verbal, and presentation skills
• Experience training or teaching others in a professional environment
• Supportive team player with a positive attitude, strong interpersonal skills, and fun to work with
• Ability to work independently without direct supervision, and efficiently manage tasks and time.

Preferred Qualifications:

• Previous work experience as a Salesforce System Administrator

Compensation and Benefits:

• Pay rate: $40.53 per hour
• Employer paid health benefits (medical, dental, vision)
• PTO
• Eligible for 401(k) plan after one year of service and 1,000 hours of service
• Lifestyle benefits (gym reimbursement, ticket discounts, etc.)

Physical Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and use a computer/keyboard for long periods of time.
• Ability to periodically attend trainings, conferences, or organization events.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to work while sitting/standing and typing at a computer for prolonged periods of time.
• Must be able to talk, listen and speak clearly on telephone and during virtual meetings.
• Ability to sit and use a computer/keyboard for long periods of time.

• In accordance with Federal Law, Kupu is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability