Decision Support Project Specialist provides technical guidance and solutions to user groups working with decision support software and data tools. Analyzes user requirements and evaluates functionality and configuration options available for existing and new software. Being a Decision Support Project Specialist delivers user training and coaching to facilitate problem solving and decision making using hardware, software, datamarts, and data warehouses. Plans, coordinates and monitors projects to prepare, test, and deploy decision support tools, reports, dashboards and models to users. Additionally, Decision Support Project Specialist troubleshoots and resolves problems. May have specialized knowledge of a particular software product tool or module that is utilized. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. Decision Support Project Specialist is a specialist on complex technical and business matters. Work is highly independent. May assume a team lead role for the work group. To be a Decision Support Project Specialist typically requires 7+ years of related experience. (Copyright 2024 Salary.com)
Company Overview
Recognized for their leadership within the emergency response, humanitarian, commercial, and military markets, the Western Shelter and CrewBoss suite of brands develop and manufacture equipment and gear critical to the mission-driven focus of our customers. With over three decades behind us, and hundreds of employees within our multiple locations, we aspire to continually grow and hire like-minded talent that is passionate, dedicated, and team oriented.
Role Overview
The CrewBoss Customer Support Specialist works to develop and maintain relationships with direct customers, and distributors of CrewBoss products by aiding them with product and pricing questions, responding to order requests, entering and revising orders as needed, and enhancing customers overall experience with the company. They help to increase sales, and aid customers primarily through the utilization of the phone and other verbal and written forms of communication, such as email. They are expected to provide product knowledge and ensure customer satisfaction in all areas of the business. They also provide support to procurement regarding outside products and materials. This position reports to the CrewBoss VP of Sales.
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