Deskside Technician jobs in the United States

Title: Helpdesk Technician
Location: onsite - Woodland Park, CO
Start Date: ASAP
Status: contract to hire
Pay Rate: $25.50 - $28.50/hr. 

Our client is seeking a Helpdesk Technician for an exciting contract to hire opportunity.  The  Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.

 ESSENTIAL DUTIES:

•         Monitor and respond effectively to support requests received through the IT helpdesk system

•         Troubleshoot Tier I/Tier II computer hardware and software problems for end users

•         Research and recommend purchases of computers, printers, peripherals and software

•         Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems

•         Image and migrate computers

•         Document processes for training purposes

•         Assist with some Network/Server level projects/tasks as needed

•         Use remote software to resolve problems that can be fixed through a remote session

•         Other tasks as needed

REQUIREMENTS:

•         3 years of overall Helpdesk Support experience (at least 1 year of Tier II support)

•         Must have Windows 10 support experience

•         Must have Office 365 support experience

•         A /Network /Microsoft/Apple Certifications a plus

•         Microsoft SharePoint 2010 experience a plus

•         Mac OSX and iOS experience a plus

•        VOIP Phone System experience a plus