Desktop Specialist jobs in Fargo, ND

Desktop Support Lead

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Company Information:

Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $26 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.

If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position provides hardware and software support for computers, printers and all other attached peripheral devices for internal employees. This position assists in strengthening technical measures to protect bank resources and business electronic information and follows IT policies and procedures covering protocols, applications, networks, client, and server systems. The expectation of the Lead is of full autonomy and guiding members of the team on that path. The ability to solve complex problems and contribute actively to the execution of key initiatives and new challenges, while having full technical ownership and understanding of a domain. The most important aspects of this role are driving continuous improvements, training, coaching and empowering the team by suggesting changes and proactively evolving and innovating the process and tools.

Primary Duties:

• Provide all types of hardware and application support for computers, printers and all other attached peripheral devices. Assist with the installation and implementation of new hardware and applications within the company.
• Handle escalations from the User Support team, create and manage problem tickets, and coordinate resolution of hardware and application problems with other IT Teams or vendors.
• Maintain and install applications or updates and desktop operating systems to personal computers as scheduled utilizing both patch management and the imaging application.
• Assist other IT teams as needed to complete projects and provide additional support to end users, including cross training between the positions for backup coverage.
• Create end user documentation and communication for system updates and changes.
• Coordinates and completes projects for the User Support team.
• Drive documentation and training towards one call resolution.
• Provide training, one-on-one or in a larger setting, for new applications or hardware updates, as necessary.
• Complete work and tasks autonomously – be the driver of your own work.
• Guide members of a team on that path.
• Solve complex problems.
• Contribute actively to the execution of key initiatives and new challenges.
• Take full technical ownership and understanding of a domain.
• Drive continuous improvements.
• Provide training, and coaching.
• Empower a team by suggesting changes and proactively evolving and innovating the process and tools.
• Work flexible hours including rotating shifts to meet end user support needs, to include after hours and weekends as needed.
• Provide on call support on a rotating basis in the evenings and weekends, as needed.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Perform other duties as assigned.

Job Skills Required:

• Knowledge and skills equivalent to a two-year degree in Computer Science/Information Technology.
• Course work in computer networking and business related courses are desired.
• In-depth knowledge of Microsoft client-based products (e.g. Windows 10, Office 2016), security applications, and Windows Deployment Services.
• Intermediate knowledge of Active Directory, file and print servers.
• Strong hardware background working with PCs, printers, and peripherals
• Solid understanding of networking, including the principles of network routing and client/server programming.
• Solid understanding of Citrix and vmWare.
• Ability to analyze problems and respond quickly in a demanding environment.
• Ability to work unsupervised and complete assigned tasks.
• Ability to work weekends and/or off hours as necessary to meet clients' needs.

Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer