Desktop Support Analyst jobs in Washington, DC

Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets and mobile phones.

Responsibilities:

1. Provides support for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers.

2. Creates, analyzes, reports, converts, or transfers data, using specialized applications or web­based platforms.

3. Accurately tracks all service requests, incidents and change requests in end customer's ITSM platform.

4. Provides desktop support both remote and/or deskside using end customer's designated tools for technical support.

5. Ability to demonstrate strong communication skills both written and verbal.

**This is not a remote position and will be onsite 5 days a week. You may also be required to multiple locations throughout the city in one day.

Minimum Education/Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience

3 years of experience.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Bachelor’s degree in IT or related field or equivalent experience?
• Comprehensive knowledge of Office 365 services to include: Sharepoint, OneDrive, OneNote, Teams and Skype?

Experience:

• Customer support: 1 year (Required)
• iOS: 1 year (Required)
• Windows: 1 year (Required)

Work Location: In person