Development Coordinator identifies potential donors and evaluates their interests and capacity to give to the organization. Conducts research and prospecting to locate individuals aligning with the organization's values and mission. Being a Development Coordinator analyzes data for trends and creates donor profiles to assist with donor development, stewardship, and direct communications and fundraising strategy. Uses a database or Customer Relationship Management (CRM) system to maintain research data and donor records, execute mailing or e-mail campaigns, and create reports. Additionally, Development Coordinator maintains confidentiality and complies with data privacy regulations and policies. Requires a bachelor's degree. Typically reports to a manager. The Development Coordinator work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Development Coordinator typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
General Position SummaryThis position is responsible to handle various customers’ requests and inquiries, and assists existing and new customers to meet their requests. | |||
Essential Job Functions | |||
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· Handles various phone call and e-mails from customers and overseas agents.
· Handles and resolves various complaint and claims from customers.
· Coordinates inquiries and orders from customers and overseas agent with operation staff.
· Provides quotation to the customer and rate to other branches/oversea offices.
· Arranges and schedules pickup and deliveries.
· Tracks the shipments and announce customers and overseas agents for shipment status.
· Handles daily shipment arrangement such as scheduling a pick up, sending pre-alert document, tracing the shipment status, providing inquiring information with entry document.
· Updates shipment status, provides quote, and prepares any necessary information and documents of import shipment.
· Arranges pick-up and deliveries for import, export and domestic move.
· Sends the shipping pre-notifications to customers prior to shipments’ arrival.
· Issues billing for triangle shipments and domestic transportation and mails them out.
· Sends invoices to customers and overseas agents as requested.
· Maintains clients steady billing cycle; monitoring all shipment invoices states, informing outstanding invoices with backup documents if any.
· Maintains selling rates, monitors costs and provides service, negotiates the costs and selling rates with maximum profit.
· Visits clients for routing meeting, new business opportunities and etc.
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· Seeks constant improvement, more efficient and less expensive ways and means in work processes.
· Performs special projects and other miscellaneous duties as assigned by supervisor / manager.
· Maintains high ethical standards in the work place.
· Reports all irregular issues and problems to management for solution.
· Maintains good communication with other managers, staff & outside contacts.
· Complies with all company policies and procedures.
· Responsible for maintaining a clean and safe working area.
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