Diagnosis Related Group (DRG) Coordinator jobs in Boulder, CO

• Responsible for outreach and introductions between group clients as the designated room contact; process group turnover and facilitate setup of group billing.
• Process and manage group rooming lists and call-in groups.
• Review and monitor group cut-off dates.
• Create and maintain group web links.
• Communicate all pertinent information to relevant internal departments regarding group room requirements.
• Communicate all pertinent information to client(s) regarding room pick-up, Hotel availability, cut-off dates, etc.
• Conduct all telephone interactions and reservations in accordance with the Hotel’s service standards.
• Greet internal and external calls within 3 rings promptly and politely; correctly direct transfers as applicable.
• Identify and create opportunities for upselling on guest room reservations whenever possible.
• Incentive programs:
  • Apply your sales skills to upsell room types and earn additional monetary incentives.
  • Earn monetary incentives through our "secret shopper" program when you demonstrate exceptional guest service skills.
• Other duties as requested by manager.

• Previous hospitality reservations and/or customer service experience highly preferred, but not required.
• Must have excellent verbal and written communication skills, general computer knowledge, and should be proficient using MS Office products.
• Ideal candidate should be able to multitask and handle managing multiple groups simultaneously and effectively.
• Open and flexible availability is required. Interested candidates must be able to work weekends and holidays.

• Medical, dental, and vision insurance options*
• Paid time off (PTO)*
• Paid holidays (including associate's birthday)*
• Paid sick leave
• Aflac supplemental insurance options
• 401(k) with Company match
• RTD EcoPass
• 50% employee discount in Spa and restaurant
• Discounted associate room rate

• Requires Full Time employment status

FULL TIME POSITION AVAILABLE

APPLICATION DEADLINE: 06/01/2024

As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.