Overview:
This position is responsible for managing and executing all aspects of Casino Marketing Special Events for the property both on and off-site. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities:
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Manage staff responsible for event and promotion execution.
- Develop and manage event and promotions calendar and annual plan.
- Manage budget and expenses related to entertainment, special events and promotions.
- Supervise, manage, and schedule all events, such as tournaments, casino promotions, retail events and entertainment.
- Provide financial analysis on all marketing events or promotions.
- Coordinate with Player Development team to support VIP events and promotions.
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Hire, develop, evaluate, coach and counsel Special Events, Entertainment and Promotions support team members, ensuring team members receive training, support and adequate guidance and resources.
- Oversee development and execution of promotions and events including but not limited to building kiosk promotions, drafting rules, ordering supplies, and other activities necessary to execute activations.
- Work with database manager and brand marketing team to ensure all communication pieces are effectively created and executed.
- Hire promotional staff as needed and approved for special events.
- Plan events from start to finish according to requirements, target audience, and objectives.
- Maintain communication with vendors to ensure that signed contracts, payments, timelines, and any other pertinent information is received and handled in a timely manner.
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Monitor performance and ticketing process to assure compliance with OSHA, Gaming Control Board, and other auditors.
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Support marketing and property executive leadership.
- Work with internal departments to fulfill their special entertainment needs.
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Communicate marketing and property leadership objectives and updates to team members.
- Represent the marketing department in a positive manner to any outside individuals.
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Ensure internal departmental event procedures/responsibilities are communicated thoroughly and understood.
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Perform and/or learn all aspects of Casino Marketing that may or may not be included in this job description.
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Other duties and responsibilities as needed.
Qualifications:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Requires full knowledge of all areas of casino operations, casino marketing, and hospitality in a resort setting.
- Ability to prioritize and work on several projects simultaneously.
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Command of various software programs – including Microsoft Office (Word, Excel, PowerPoint).
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Understanding and ability to troubleshoot customer and team member disputes as they relate to this role.
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Must possess strong communication and listening skills including excellent speaking, reading and writing.
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Ability to communicate with and understand technical terminology used in casino and resort environment.
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Ability to review and comprehend all necessary documentation, contracts, financials, and reporting.
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Must be well organized and detail oriented and be able to perform many tasks at one time.
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Available to work in a 24-hour, 7 day a week environment.
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Minimum age requirement is 21.
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Posted Salary Range: USD $60,000.00 - USD $65,000.00 /Hr.