Director of Customer Insights jobs in Lynn, MA

Director of Customer Insights develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions. Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Being a Director of Customer Insights designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development. Additionally, Director of Customer Insights requires a bachelor's degree. Typically reports to top management. The Director of Customer Insights manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Director of Customer Insights typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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SaaS Finance Director - Remote
  • Driven Insights
  • Boston, MA FULL_TIME
  • Job Summary: Looking to build upon your track record as a SaaS finance professional in a rapidly growing segment of the financial services industry? You will work tightly with our clients and the Driven Insights accounting & finance team. Manage day-to-day finance operations as detailed herein for Driven Insights' clients. You'll be part of a collaborative, fast-paced work environment, where hitting deadlines is a way of life and details matter. The opening is immediate.

    Location: Work from Home 

    THE PERKS

    • Medical (including flexible spending account), Life, and Disability Insurance
    • Flextime
    • Generous PTO Policy
    • Permanent Work from Home
    • Amazing culture & team
    • Growth opportunities abound – multiple tracks to choose from
    • Company 401k Contribution
    • Loads of Tech Gear, including 3 monitors, laptop, etc.
    • Annual In-Person Get Together

    JOB RESPONSIBILITIES

    • Lead & manage cash flow, budget & scenario planning
    • Identify, measure, analyze and report upon SaaS KPI (key performance indicators)
    • Ensure the accuracy of financial and SaaS metric data (SaaSOptics & QuickBooks)
    • Coach non-finance client executives on strategic SaaS KPI usage and management of their respective department’s budget
    • Extensive scenario modeling to drive strategic decisions on topics ranging from pricing, to cash impact from changes to payment terms, product development investment ROI or changes in EBITDA based on different department spend/revenue strategies.
    • Proactively monitor sales tax liability, ensuring compliance as clients grow and compliance landscape evolves, coordinating with  client CPA and Driven Insights team
    • Handle client vendor and bank relationships
    • Facilitate purchase requisition and expense review & approval
    • Execute strategic projects (eg: due diligence, fundraising requests) following CFO guidance
    • Own, evolve internal client finance processes to promote efficiency, ensure data accuracy
    • Manage accounting and finance-related technology from QuickBooks to subscription management tool to credit card processor to business intelligence toolset
    • Ensure compliance with local, state, and federal government requirements

    ADDITIONAL RESPONSIBILITIES

    • Assumes other special activities and responsibilities as required. These include projects such as researching and implementing new technology for internal and customer use, as well as process improvement initiatives.

    REQUIRED SKILLS AND ABILITIES

    • Strong QuickBooks Online experience. Xero, Intacct & NetSuite are a plus to have.
    • Exceptionally strong Microsoft Excel financial modeling skills with track record of building and maintaining sophisticated cash flow and GAAP-compliant budget models
    • Firm grasp on current SaaS-specific sales tax compliance requirements and liability management, including usage of sales tax liability management tool like Avalara
    • Deep experience with subscription billing enterprise software solutions such as SaaSOptics or Zuora and fluency in SaaS KPIs
    • Sound written and verbal communication skills
    • Proven analytical, problem-solving, critical thinking, decision-making & project management skills
    • Willing to work at a high level of intensity and fast pace to support the needs of rapidly growing businesses
    • Flexible and able to handle multiple projects at one time while maintaining incredible attention to detail
    • Maintain a positive, solutions-focused attitude
    • Ability to use good judgement and keep client information confidential
    • Deliver consistent excellent customer service to internal/external customers, colleagues and management

    EDUCATION AND EXPERIENCE

    • Bachelor's Degree in Finance, Accounting or Business Administration
    • Master’s in Business Administration and/or CPA license preferred
    • 10 years collective experience as an Accounting Manager/Controller & Manager/Director of Finance in SaaS firm(s)

    PHYSICAL REQUIREMENTS

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Office Environment:
      • Prolonged periods sitting at a desk and working on a computer.
      • Must constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
      • Must be able to lift laptop and reams of paper
    • Infrequent travel to Driven Insights headquarters in MA for professional development activities (once it is safe to do so)
  • 1 Month Ago

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Director, Strategic Analysis and Insights
  • Fidelity Investments
  • Boston, MA OTHER
  • Job Description: Director, Strategic Analysis and Insights Would you like to play a central role in helping millions of Fidelity’s customers reach their goals and live the lives they always dreamed of...
  • 3 Days Ago

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Director, Strategic Analysis and Insights
  • Fidelity Investments Careers
  • Boston, MA FULL_TIME
  • Job Description:Director, Strategic Analysis and Insights Would you like to play a central role in helping millions of Fidelity’s customers reach their goals and live the lives they always dreamed of?...
  • 5 Days Ago

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Data Insights & Analytics Director
  • The Greater Boston Convention and Visitors Bureau
  • Boston, MA FULL_TIME
  • DescriptionMeet Boston is seeking a strategically minded Data Insights & Analytics Director to extract insights and leverage data to help drive strategic business decisions, to optimize campaigns and ...
  • 1 Month Ago

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Senior Manager Customer Insights
  • Panera Bread
  • Newton, MA FULL_TIME
  • This Senior Manager, Customer Insights will be the customer insights lead for innovation at Panera. The person will work across key internal teams to help identify and size opportunities, as well as d...
  • Just Posted

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Associate Director / Director, Competitive Insights
  • Viridian Therapeutics, Inc
  • Waltham, MA FULL_TIME
  • DescriptionAt Viridian (NASDAQ: VRDN), we aim to advance new treatments for patients underserved by today’s therapies. Our team consists of talented, entrepreneurial-minded professionals dedicated to ...
  • 3 Days Ago

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0 Director of Customer Insights jobs found in Lynn, MA area

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Director, Origination
  • Deerpath Capital
  • Boston, MA
  • Company Description Deerpath Capital is a leading direct lending firm specializing in providing first lien, senior debt ...
  • 3/27/2024 12:00:00 AM

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Director of Telecommunications
  • CATALDO AMBULANCE
  • Malden, MA
  • Job Description Job Description Title: Director of Communications Status: Full Time Department: Communications FLSA Clas...
  • 3/26/2024 12:00:00 AM

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Development Director
  • Johnson Controls International
  • Lynnfield, MA
  • What you will do Under general direction and a member of the Management Team, provides leadership to the Development Man...
  • 3/25/2024 12:00:00 AM

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Director - Senior Director - Executive Director Pharmacovigilance & Safety
  • SciPro
  • Cambridge, MA
  • Director - Senior Director - Executive Director Pharmacovigilance & Safety Hybrid - Greater Boston Area Competitive Comp...
  • 3/25/2024 12:00:00 AM

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Director/Senior Director/Executive Director, Medical Affairs - Cardiovascular
  • Edgewise Therapeutics
  • Boston, MA
  • About Edgewise Therapeutics At Edgewise, we are on a mission to discover new medicines that improve the lives of patient...
  • 3/25/2024 12:00:00 AM

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Director of Programs
  • Hack.Diversity
  • Boston, MA
  • Permanent, full-time, exempt, located in New York City or Boston, hybrid. Required to travel 3-4 times per year, at a mi...
  • 3/25/2024 12:00:00 AM

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Director of Operations
  • Allied Universal®
  • Boston, MA
  • Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers t...
  • 3/12/2024 12:00:00 AM

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Director of Stewarding
  • The Newbury Boston
  • Boston, MA
  • Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management compa...
  • 5/15/2023 12:00:00 AM

Lynn is the 9th largest municipality in Massachusetts and the largest city in Essex County. Situated on the Atlantic Ocean, 3.7 miles (6.0 km) north of the Boston city line at Suffolk Downs, Lynn is part of Greater Boston's urban inner core. Settled by Europeans in 1629, Lynn is the 5th oldest colonial settlement in the Commonwealth. An early industrial center, Lynn was long colloquially referred to as the "City of Sin", owing to its historical reputation for crime and vice. Today, however, the city is known for its contemporary public art, international population, historic architecture, dow...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Director of Customer Insights jobs
$231,316 to $328,476
Lynn, Massachusetts area prices
were up 2.5% from a year ago

Director of Customer Insights in Kennewick, WA
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
December 30, 2019
Director of Customer Insights in Portland, ME
One of the things we hear repeatedly is that customers really value their connections with individual pharmacists and staff.
December 30, 2019
Director of Customer Insights in Davenport, IA
“A deep ‘truth’ about the customer based on their behaviour, experiences, beliefs, needs or desires, that is relevant to the task or issue and ‘rings bells’ with target people.
January 29, 2020