Disaster Recovery Analyst jobs in Grand Rapids, MI

Hansen Towing and Recovery is a growing company in the Grand Rapids area that will provide on the job training and give you an opportunity to advance in responsibility and income as we grow the company. We seek employees that are highly motivated, respectful, and show integrity. Our company guidelines include best in practice DOT vehicle restraints, frequent communication to customers, detailed documentation, and preventive methods for loading and unloading of vehicles. We are contracted with several motor clubs and have an expanding list of private and commercial local customers.

Pay: $750 to $900 weekly base pay based on years of tow experience. Earn higher amounts per week if commission is higher than base.

Benefits: Medical/vision/dental insurance after 90 days and paid vacation based on time with the company.

Major Duties and Responsibilities:

• Provide service and assistance to customers in a professional, respectful, and timely manner.
• Practice safety guidelines for vehicle traffic management, and safe loading/unloading of vehicles.
• Monitor and report truck and equipment maintenance status/requirements daily.
• Maintain personal appearance and uniforms in compliance with company standards.
• Perform truck and equipment cleaning, and delivery of trucks for maintenance/repair.
• Submit weekly impound release invoices, detailed receipts, and driving history charts.
• Provide consistent on-time attendance to support tow calls while on duty.
• Attend safety training, study tow related information, and achieve professional certifications as directed by management.
• Provide highway safety traffic support with truck/ equipment to support other tow drivers as directed by management.
• Train new employees when requested (based on towing experience).
• Maintain excellent driving record.

Job Qualifications:

• Able to obtain a valid Michigan chauffeur’s driver’s license.
• Demonstrate respectful customer service attitude and preferably clean driving history.
• Ability to lift safely 75 pounds without assistance.
• Successfully pass medical tests in compliance with company policy and FMCSA regulations.
• Applicants must have at least 7 years of non-criminal background with no pending cases and no violent background. Criminal and motor vehicle background check required for employment.
• Must reside within 30 minutes of down town Grand Rapids.
• Demonstrate English literacy, legible writing skills, and basic math ability.
• Possess Iphone or equivalent for tow dispatches and communication.
• Dispatch and customer communication experience preferred but not required.
• Full time position requires “on duty” time for 50 hours minimum for 5 to 6 days per week as directed by management.

Job Type: Full-time

Pay: $750.00 - $1,400.00 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Supplemental pay types:

• Commission pay

Application Question(s):

• Have you had a felony in the last 7 years or a pending criminal case?
• Have you had any accidents or traffic tickets while driving either at work or on your own time in the last 3 years?
• Do you live within 30 minutes of 1122 Pannell Avenue, Grand Rapids, MI?

Education:

• High school or equivalent (Required)

Experience:

• driving and flatbed/box truck: 9 years (Required)

Language:

• English (Required)

License/Certification:

• Chauffeur's License or CDL license (Required)
• DOT medical certificate (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person