Dispatch Coordinator jobs in Springfield, OH

About Wittenberg University:

In surveying the grounds of what is now Wittenberg University, the Rev. Ezra Keller, the college's first president and founder, remarked: "This is a lovely spot for a literary institution." Today, that lovely spot encompasses more than 100 acres of rolling hills and hollows in southwestern Ohio, with architecturally distinctive structures that embrace Wittenberg's past and provide a beautiful backdrop to the teaching excellence and Lutheran-affiliated learning environment that has defined Wittenberg University since its founding in 1845. Nationally recognized for accessible professors, engaging classroom experiences, service opportunities, and valued athletics traditions, Wittenberg is home to 1,500 students, 60 majors, minors and special programs, three graduate programs, and 25 varsity sports.

Wittenberg University is committed to providing a comprehensive and competitive employee benefits package that attracts and retains talent to further the university's mission and contributes to the personal and financial well-being of employees and their families. From healthcare to our tuition benefit to vacation and holidays, our goal is to help our employees enjoy happy and healthy lifestyles, while maintaining a good work-life balance. learn more about Wittenberg's employee benefits.

Job Description:

Wittenberg University is recruiting for a Dispatch Operator for the Wittenberg Police Division. The Dispatch Operator will answer emergency and non-emergency calls, gather information and dispatch officer(s); provide communications back up to officers; respond to requests from officers for residence, vehicle, and age verification, etc.; observe proper radio procedure and dispatch protocol; maintain dispatch logs via computer aided dispatch system; and follow established policies, procedures, protocols, and laws. This is a full-time, non-exempt position, reporting to the Assistant Director of the Department of Public Safety. Full time positions are eligible for benefits.

Essential functions include but are not limited to:

• Serve as operator to the main campus switchboard. Answer incoming calls and forward to proper department or provide information as needed.
• Ensure the security and confidentiality of restricted information.
• Serve as the liaison for Student Development personnel for student safety issues and after-hours maintenance issues.
• Monitor energy management/alarm system; dispatch officers, respond to alarms and request service as needed.
• Request service for after-hours emergencies. Communicate with Housekeeping and Physical Plant personnel, as needed. Log pages and out-going telephone calls.
• Provide walk-up window service including but not limited to providing information and assisting with vehicle registration.
• Maintain, revise and update department resource materials as needed.
• Distribute motor pool packets and assist students, faculty and staff with the paperwork needed to certify as an authorized university driver.
• Assist with questions regarding parking citations and appeals.
• Summons medic units and fire department, as needed.
• Compose and send emergency texts, as required.
• Other duties as may be assigned by the Chief/Lieutenant/Coordinator or their designee.

Requirements:

The Wittenberg Police Division is a 24-hour, 7 day a week operation, including holidays. This position requires the ability to work 1st, 2nd, and/or 3rd shifts, weekends, and holidays. Evening and night shifts are eligible for an additional $0.50 per hour shift premium pay. Dispatchers must be able to work additional hours on short notice as necessary.

Candidates must have some work experience and a high school diploma or GED. Additionally, this position requires:

• Effective verbal communication skills
• Strong interpersonal skills working with a diverse population
• Ability to multi-task
• Ability to use sound judgment in handling emergency calls
• Some keyboarding/computer skills. Knowledge of Microsoft Office products, especially Outlook and Teams, preferred.
• Must be able to work independently and maintain confidentiality of records and information.
• Possess critical thinking skills to resolve issues which arise in a college campus environment.
• Proficiency in managing multiple phone lines, dispatching appropriate emergency services, and recording vital information simultaneously.
• Ability to make quick, sound decisions under high pressure situations.
• Ability to make accurate and legible entries in an electronic dispatcher log.
• Ability to self-motivate, take initiative, and be resourceful in addressing concerns and issues.
• Ability to maintain a calm demeanor under pressure.
• Ability to remain stationary for more than 50% of workday.
• Ability to communicate in person, by phone, and email.
• Ability to complete computer/desk work and data entry

The selected candidate must pass an extensive background investigation.

Additional Information:

Wittenberg is committed to attracting and retaining highly qualified individuals who collectively reflect the diversity of our student body and society at-large. Please view our notice of nondiscrimination housed on our website.

Wittenberg University is committed to preventing and addressing sexual misconduct in our campus community.

The successful candidate will demonstrate support for diversity, equity and inclusiveness as well as participate in maintaining a respectful, positive work environment.

Employment at Wittenberg University is contingent upon satisfactory completion of applicable background checks including but not limited to: criminal records, educational verifications, driving records (when job-related), and/or credit history (when job related).

Application Instructions:

Review of applications will begin immediately and the position will remain open until filled.

To apply, please set-up an account in our online recruiting system and upload the following documents in MS Word or Adobe Acrobat format:

• A cover letter
• Resume
• Name, address and phone number for three professional references

Applicants who require accommodation during any stage of the hiring process should contact the Office of Human Resources at (937) 327-7517 or email hure-mail@wittenberg.edu.