Dispatcher jobs in Massachusetts

With over 50 locations in 17 states and nearly 1,000 employees, Colony Hardware is the leading distributor of Tools, Equipment, Fasteners, Supplies, and Safety Products to commercial construction and industrial accounts throughout our markets.

Our customers can count on us for same or next-day delivery of over 30,000 products from the top names in the industry right to their job site with no minimum order requirement. At the heart of what we do is building long-term, meaningful relationships. Whether it is our customers, suppliers, or our associates, everyone is a part of the Colony family!

At Colony, our people are our most valuable asset. Success as a Colony Associate means being reliable, conscientious, and passionate. With our direction centered on teamwork, every employee at Colony will find their work meaningful and have the opportunity to grow alongside Colony, both professionally and personally.

Major Responsibility

• 
  Coordinates and logs routes for the morning and afternoon delivery trucks.
• Provides information and support to drivers throughout the day, such as phone numbers, addresses, etc.
• Sorts paperwork from the previous night’s work, such as credit card receipts, and truck logs.
• Provides information to branches throughout the day, such as delivery times, signature capture, picture capture, and package refusals.
• Keeps up-to-date files pertaining to each route and maintains data as needed.
• Tracks orders through computer programs (FACTS, WebAPPS, Teletrac) prioritizing the most critical and ensuring that they are filled and packed in a timely manner to facilitate on time delivery schedule.
• Assists drivers with loading trucks prior to departure.
• Moves skids in a safe and efficient manner using an electric pallet jack.
• Assist pickers and packers with overflow as needed.
• Collaborates with the Operations and Fleet Manager to coordinate appointments and maintain fleet.
• Prepares daily maintenance reports on vehicles to determine needed repairs or inspections.
• Prepare end-of-month mileage report to determine required oil changes.
• Other duties as assigned.

• 
  High school diploma or equivalent required.
• Minimum of 1-year experience in a dispatch-related position or role, preferably in a distribution environment.
• Valid Driver’s License. Motor Vehicle Record must show a record of sustained safe driving with no moving violations in the last 3 years.
• Skills
  • Programs used:
    • FACTS
    • WebAPPS
    • Teletrac
    • Fleetio
    • Outlook
    • Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Abilities
    • Ability to work independently, prioritize work and perform multiple tasks.
    • Analytical ability including basic math skills.
    • Ability to lift up to 75 pounds and climb stairs, stretch, and bend.
    • Ability to navigate websites and able to see, review, and interpret computer images and written documents.
    • Must have excellent time management, negotiation, critical thinking, decision-making, and organizational skills as well as attention to detail.
    • Excellent communication skills including speaking, reading, and writing in the English language with the ability to converse verbally with others on the phone and/or in person.
    • Must have outstanding customer service skills with the ability to interpret customer needs as well as demonstrate a customer service mindset when dealing with internal and external customers.

Working Conditions

This position is a full-time, Monday through Friday, 5:30 AM to 3:00 PM position*. Excellent attendance, punctuality, and work a flexible schedule, including weekends, is required.

• Hours may vary.

Physical Requirements/Equipment Used

• Lifting up to 100 pounds while demonstrating safety techniques
• Moving about the warehouse and loading dock area majority of the day
• Exiting and entering vehicles several times per day
• Must be able to climb stairs, crouch, bend, stoop, kneel, and work in small spaces
• and various climates.

Equipment used includes:

• Desktop computer and mouse/tablet.
• Telephone, cellphone, fax machine, GPS.
• Forklift and motorized pallet jack.
• Scanning equipment, such as RF scanners
• Motor vehicles, such as vans and trucks.

Colony Hardware Corporation is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, citizenship, religion, marital status, victim of domestic violence, familial status, genetic predisposition or information, disability, Family and Medical Leave, military or veteran status, citizenship, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.