Dispatcher, Sr. jobs in Ogden, UT

Full job description

We are looking for a Dispatcher that will help manage emergency and non-emergency HVAC service calls. Service requests will be received through phone or email, and you will be responsible to dispatch the soonest available technician while matching their skill set and current location to that service request. This position will work closely with management and customers to ensure quality and timely customer service while protecting Automated Mechanicals interests.

Duties: Essential Duties and Responsibilities:

• Receive emergency and non-emergency calls and record all pertinent information to correctly dispatch the call
• Prioritize calls according to urgency
• Provide technicians with information in order to complete the service request (traffic, obstacles, on site contacts, access codes, needed parts etc)
• Enter new customers into the system
• Update customer information in the system
• Make daily and weekly schedules for projects based on part arrivals and customer availability
• Schedule service with customers
• Coordinate with all project managers to handle scheduled calls as well as daily emergency calls
• Provide support to technicians as needed
• Responsible for scanning, filing, saving and emailing daily paperwork and assisting with clerical duties as needed.
• Weekly reporting statements
• Other duties/responsibilities that may be assigned from time to time.
• Invoicing Customers

Qualifications: Education and Experience Requirements:

• 1 years of experience in general business principles.
• Proficient in typing and ten key
• Knowledge of Excel and Word
• Accounting Experience

Knowledge, Skills and Abilities Requirements:

• Strong organizational skills as well as ability to multi-task.
• Time management skills.
• Ability to effectively communicate with clients and team members.
• Must pay close attention to detail.
• Demonstrated ability to work in a self-directed and fast paced environment.
• Demonstrated customer service skills.
• Strong problem-solving skills.
• Results oriented individual.
• Identifies critical issues with ease.
• Excellent verbal and written communication skills including the ability to interact professionally with a diverse group of individuals.
• Suggests areas for improvement in internal processes along with possible solutions.
• The successful candidate must be a highly motivated self-starter who takes direction well but can also work independently.

Benefits:

• Paid Health Insurance
• 401K Match
• Paid Vacation
• Paid Sick
• Paid Holidays
• Gym Membership

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Dispatching: 1 year (Required)

Ability to Commute:

• Ogden, UT 84401 (Required)

Ability to Relocate:

• Ogden, UT 84401: Relocate before starting work (Required)

Work Location: In person