District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)
Professional Qualifications:
Do you have automotive wheel & tire shop experience and a passion for the automotive market? Have you installed wheels & tires and/or performed vehicle alignments? If you said yes to any of that, we would like you to join our sales team and share your knowledge & experience with our customers. In this role, you will use your shop experience to help secure sales and win new business within a defined territory. You will attend our thorough training program and join a sales team that works with both distribution partners and end user customers. You will cultivate relationships with distributors and end user customers on a daily basis, gather leads, set appointments, conduct sales outreach, and assess buyer needs to present the best Coats product and service solutions.
You will use your ability to manage multiple sales opportunities at the same time through various stages of the sales cycle, from gathering leads all the way through implementation with customers. With performance meeting and exceeding annual objectives, you will reap the rewards with industry-leading compensation and benefits. As you strive to grow your career, leadership will back your desire to pursue advancement through continual sales training and professional development.
Job Responsibilities:
WHO YOU ARE (Qualifications)
Education, Skills and Experience:
Training and Development
Compensation and Benefits
Ideal Candidate: Alignment technician, ASE Certified Technician, previous work experience in a large retail tire outlet, service manager, service writer, store manager, automotive technician, or automotive parts outside sales experience.
Job Type: Full-time
Benefits:
Day range:
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Ability to Relocate:
Work Location: In person
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