District Technical Service Manager jobs in Hyannis, MA

• Take ownership of FSA’s infrastructure and manage the day-to-day operations of the environment. 
• Assist the Director of Information Technology in the planning and execution of the overall vision and long-range strategy for the IT Department.
• Manage technology inventory (hardware and software) to include installation, configuration, record keeping and disposal. 
• Lead and perform all aspects of system and network administration including the installation and configuration of network appliances and services, backup technologies, new applications, hardware, patch management, server and cloud technologies.
• Establish and enforce service level agreements with internal and external customers and service providers.  Monitor service delivery to ensure the agreed targets and standards are met.
• Develop and enforce standard specifications for personal computer hardware and software to ensure system and procedural integrity and compatibility.
• Provide consultative support and services to the user community to ensure problem resolution, system and data access, and optimal system performance.
• Proactively work with end users to determine hardware and software needs. 
• Review requests for computer needs and ensure that acquisitions and replacements are congruent with FSA’s endpoint strategy. 
• Develop computer acquisition and replacement program that is compatible with the FSA’s long-range strategy.
• Research and recommend acquisition of technology.
• Assist in the development of customer service and support policies and procedures, as well as feedback mechanisms to ensure the highest quality support.  
• Assist with planning, prioritizing, assigning, and supervising, the work of IT and EHR staff.
• Assist with the creation of policies and procedures for all IT areas, including EHR processes and workflows.
• Other reasonable duties as assigned by the organization and your supervisor. 

This is a benefits eligible position.  We offer a comprehensive benefits package including:
•    Medical, dental, vision insurance
•    Long term disability insurance
•    Life insurance
•    403b pension plan
•    Flexible spending account
•    Three weeks paid vacation
•    Twelve paid holidays
•    Generous earned sick time

Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts.  Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner.  This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality.

Family Service Association is an Equal Opportunity Employer.