District Technical Service Manager jobs in Madison, WI
District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added District Technical Service Manager jobs
District Information Technology Manager
- Madison Metropolitan Sewerage District
-
Madison, WI
FULL_TIME
-
The District Technology Manager (DTM) ensures that the District anticipates and meets changing needs for information technology (IT) and related technologies; that District IT supports essential functions of the District; and that District IT is reliable, resilient, secure, coordinated, and integrated.
The DTM’s contribution is to provide strong District-wide leadership on all IT matters. The DTM creates and maintains strategic technology plans; nurtures a high-functioning IT team; oversees technology initiatives, projects, and teams; sets technology standards and policies; manages the IT budget, procurement, and contracting; and maintains collaborative relationships with executive leadership, managers, supervisors and key staff.
The DTM reports to the Director of Enterprise Services and functions with a high level of independence.
Who We Are
Established in 1930 to protect the lakes and streams of the upper Yahara watershed, the District is a wastewater collection and treatment utility serving about 429,000 people in 24 Madison-area owner communities covering about 187 square miles. Organized as a municipal corporation, the District is governed by a nine-member Commission appointed by the communities we serve.
The District owns and operates 145 miles of pipe and 18 regional pumping stations that convey approximately 37 million gallons of wastewater to the Nine Springs Wastewater Treatment Plant daily. Through the treatment process, we recover valuable resources from the wastewater we receive before returning clean water to the environment.
Our mission is to protect public health and the environment. The District is dedicated to service, reliability, and sustainability, and our tradition of innovation has positioned us as a leader among clean water utilities.
Working at the District is more than just a paycheck. It is about taking care of the communities we live in and giving back to the environment that surrounds us. We are trusted leaders working together to protect one of our most valuable resources-our water. When you think about your career and what you want to accomplish in your lifetime, make the choice to do Work Worth Doing!
Check us out here!
A complete application will include a resume and a cover letter highlighting your interest in the position and how your background and experience qualifies for this position.
We will be reviewing applications weekly on Friday and will proceed with qualified candidates at that time. The position may be filled prior to the closing date of the posting so please apply right away if you want full consideration. The successful DTM brings the following qualities to the work:- Effective Management. Manages and brings together multiple technology programs. Manages technology projects and rollouts across the organization. Fosters a high-performing collaborative IT team that is skilled, accountable, and understands the organizational context of District technology systems.
- Forward Thinking. Researches and plans for future technology adoption and opportunities. Looks for and shares possible innovations, new efficiencies, and emerging practices that could bring value to the organization.
- Service Orientation. Applies modern technology service management practices appropriate for the District’s size and staff. Embeds these practices within the IT team and fosters a culture of strong customer focus.
- Technical Relevance. Assures that District technology is updated and adopted to provide optimal service and compatibility within, and external to, the District. Technology programs are standardized and aligned for effectiveness and efficiencies. The IT team has appropriate skills and tools to support and develop modern technology systems.
- Problem Solving. Has strong critical thinking and decision-making skills. Thinks creatively and broadly to solve problems across technology disciplines and the entire organization.
The following results fulfill the purpose and meaning of the DTM’s work:- The District has current strategic technology plans that identify trends, opportunities, challenges, options, and solutions. Plans aligns with other District plans; allow flexibility to meet changes; reflect District business needs and user requirements; and identify budgetary needs. Plans ensure that technology programs align with each other, considers dependencies, and brings together complimentary developments. The DTM leads the strategic planning effort with the support of the director.
- District IT staff are highly competent in their areas of responsibility. Staff are flexible, collaborative, and can shift as a team to address high priorities and unexpected needs. Staff have some skills outside their areas of expertise and support other technology areas as needed. The IT team understands new technical requirements and achieves competence in them early. The DTM sets expectations, assesses performance, and provides support to IT staff and teams regarding competency.
- The District has modern technology systems that meet District needs. District technology is maintained and updated to match good practice standards, District business requirements, and user needs. Future new technology options are researched, evaluated, tested, and shared to the appropriate staff for consideration and planning. The IT team plans and successfully executes timely technology rollouts. District IT is functional, secure, reliable, and resilient. The DTM sets expectations, assesses performance, and provides support to IT staff and teams regarding technology. The DTM maintains general expertise sufficient to evaluate results.
- The District has effective IT policies, procedures, and standards. These facilitate alignment of District IT with workgroups, end users, projects, and plans; protect District IT and data; support business and user needs; and align with other District policies. The DTM leads creation of these items with the support of the director.
- For a complete list of duties and responsibilities, see the job description here.
Education and Experience- Four (4) year degree from an accredited college or university with a major emphasis in Computer Science, Management Information Systems, or a closely related field
- A minimum of eight (8) years of relevant experience including at least two (2) years managing technical IT staff.
- ITIL Foundations and DevOps Foundations certifications (or must be obtained within the first 9 months in the position)
Knowledge, Skills, and Abilities- For a complete list of knowledge, skills, and abilities, see the job description here.
This position may be eligible for remote work, consistent with District policy. - 18 Days Ago
HVAC Service Technician
- Argus Technical Services
-
Madison, WI
FULL_TIME
- Responsibilities / Duties: Troubleshoot, repair, maintain and install residential and commercial HVAC systems and related equipment. Repair or replace defective equipment, components, or wiring. Check...
- 29 Days Ago
Electric Transit Vehicle/Service Technician - Madison, WI
- Top Tempo Technical
-
Madison, WI
FULL_TIME
- Electric Transit Vehicle/Service Technician – Madison, WI Be part of the advancing innovation and sustainable transit solutions in the dynamic transportation industry! Work as a Service Technician for...
- 14 Days Ago
District Manager
- WCM White Cap Management LLC
-
Madison, WI
FULL_TIME
- A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is commit...
- 17 Days Ago
District Manager
- California Food Management LLC
-
Middleton, WI
FULL_TIME
- District ManagerDistrict Manager leads a multi-unit, multi-million-dollar enterprise, seeing the business at a higher level. They are a leader of leaders focused on developing diverse teams by creatin...
- 10 Days Ago
District Manager
- IHOP
-
Middleton, WI
FULL_TIME
- District Manager District Manager leads a multi-unit, multi-million-dollar enterprise, seeing the business at a higher level. They are a leader of leaders focused on developing diverse teams by creati...
- 23 Days Ago
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0 District Technical Service Manager jobs found in Madison, WI area
Internal Revenue Agent (Fed State Local Gvmt Spec - Examiner) 12 MONTH ROSTER AMENDED
- Department Of The Treasury
-
Madison, WI
- Duties WHAT IS THE TAX EXEMPT & GOVERNMENT ENTITIES (TE/GE) DIVISION? A description of the business units can be found a...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Examiner) - Direct Hire - Incentive eligible-AMENDED
- Department Of The Treasury
-
Madison, WI
- Duties WHAT ARE THE APPEALS (AP), LARGE BUSINESS AND INTERNATIONAL (LB&I), SMALL BUSINESS SELF-EMPLOYED (SB/SE) AND TAX ...
- 4/22/2024 12:00:00 AM
Supervisory Internal Revenue Agent - MSP, 12 Month Roster, Temp Prom NTE 1 Year, MBE, MBMP
- Department Of The Treasury
-
Madison, WI
- Duties WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: h...
- 4/22/2024 12:00:00 AM
Supv Internal Revenue Agent (Abusive Transaction Grp Mgr)12 MONTH ROSTER,Temp NTE,MBE,MBMP
- Department Of The Treasury
-
Madison, WI
- Duties WHAT IS THE SMALL BUSINESS SELF-EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: h...
- 4/22/2024 12:00:00 AM
Anesthesia LifeCycle - Program Manager
- GE Healthcare Technologies Inc.
-
Madison, WI
- Job Description Summary This management role will support the GE Healthcare Anesthesia & Respiratory Care (ARC) business...
- 4/22/2024 12:00:00 AM
Bathroom Installer
- KOHLER
-
Madison, WI
- Bathroom Installer Work Mode: Onsite Location: Onsite at Madison, WI Opportunity Kohler Company, the #1 rated consumer b...
- 4/22/2024 12:00:00 AM
Dialysis Program Manager Registered Nurse - RN
- Fresenius Medical Care
-
Madison, WI
- PURPOSE AND SCOPE: Manages the provision of quality patient care in an independent home therapy program while maintainin...
- 4/22/2024 12:00:00 AM
PRN RN Registered Nurse
- Fresenius Medical Care
-
Madison, WI
- POSITION FEATURES: AZURA PURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values and customer service philosoph...
- 4/22/2024 12:00:00 AM
About Madison, Wisconsin
Madison is located in the center of Dane County in south-central Wisconsin, 77 miles (124 km) west of Milwaukee and 122 miles (196 km) northwest of Chicago. The city completely surrounds the smaller Town of Madison, the City of Monona, and the villages of Maple Bluff and Shorewood Hills. Madison shares borders with its largest suburb, Sun Prairie, and three other suburbs, Middleton, McFarland, and Fitchburg. Other suburbs include the city of Verona and the villages of Cottage Grove, DeForest, and Waunakee as well as Mount Horeb, Oregon, Stoughton, and Cross Plains among others.
According to th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for District Technical Service Manager jobs
$144,332 to $187,801
Madison, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a District Technical Service Manager do?
District Technical Service Manager in Rochester, NY
The Technical Services Manager is responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software.
February 20, 2020
District Technical Service Manager in Detroit, MI
ILS is also focused on expanding its B-to-B electronic marketplace to give customers advanced business tools and services.
February 22, 2020