District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Position Summary:
If you are highly motivated, dedicated and results driven person who is passionate about leading and building a team and is looking to join a Company that is committed to creating a great place to work, this job is for you! As a District Manager you will be entrusted to guide a team of Store Managers in delivering an exceptional guest shopping experience, operational excellence, and a working environment that promotes engagement and living the Company values, making EG America the clear choice for our guest’s every day needs. In this role you will direct and oversee all area store personnel to achieve Region, Division and Company net profit performance objectives.
Responsibilities:
Working Relationships: Store team members, Region Manager, VP of Retail Operations, Human Resource Business Partner and Human Resource Centers of Excellence, Facilities Maintenance, Marketing, Risk Management, Environmental, Legal departments, etc. and vendors.
Minimum Education: High School or GED Preferred
Education: College degree in business, or a closely related field. May substitute for a portion of the required experience.
Minimum Experience: 10 years retail experience or restaurant general management experience.
Preferred Experience: 1-3 years multi-unit retail experience in c store or restaurant environment
Licenses/Certifications: Must maintain ServSafe Certification. Must verify that their locations meet ServSafe Certification requirements during Quarterly Store Walk Audits and address non-compliance according to EG America Food Safety and Certification Guidelines.
Soft Skills:
Travel: 95% traveling from location to location
Hours & Conditions: Typically Monday – Friday for a Friday for a 40-50 hour work week (depending on the needs of the Company and travel required), occasional weekend work may be required depending on the business needs.
Physical Requirements: Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip..
Other • Must have a clean driving record • Please indicate if willing to relocate. Relocation not required, however desirable.