District Technical Service Manager jobs in Tennessee
District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added District Technical Service Manager jobs
District Service Manager
- Arbon Equipment Corporation
-
Nashville, TN
FULL_TIME
- Job Category: Production & Skilled Trades Schedule: Full time Job Description: PURPOSE AND SCOPE To manage the Service Department within an assigned area to ensure customer expectations are exceeded in the maintenance, repair, and service of equipment while maintaining acceptable profitability. Note, in smaller assigned areas this position may be combined with the Installation Supervisor, and still referred to as "District Service Manager", while those responsibilities would be included with these. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Maintain a staffed, trained service team that works safely and efficiently. Ensure customer expectations are exceeded in the maintenance, repair, and service of equipment. Exceed budgeted targets for profitability. The position must maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products. This position is responsible for building a strong Service Team. This includes forecasting personnel needs to assure sufficient staff is available to meet demand while keeping overtime costs within acceptable parameters, and screening and hiring new Service Technicians. This position is responsible for ensuring that all Technicians are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development. This position is responsible for managing the safety of all Technicians. This includes ensuring initial and periodic safety training, ensuring that all Technicians have proper, functioning safety equipment, periodic inspections of equipment and safety audits, and enforcing safety policies and compliance with applicable occupational safety and health regulations. Should an accident occur, this position is responsible for completing the proper documentation, investigating the accident, and taking appropriate steps (including corrective action, if warranted) to minimize future risks. This position is responsible for enforcing all Company policies and performance standards. This includes making all employees aware of these policies through an effective orientation, communicating changes, setting expectations for performance, and holding employees accountable through the use of corrective action as appropriate. This position is responsible for developing Technician Team Leaders in their roles and developing them to be ready for future opportunities within the Company. In addition to managing Arbon employees, the District Service Manager has secondary responsibility for supporting the installation portion of the business, including help with non-major projects (handled by Regional Project Managers or Installation Manager) and for the effective use of subcontractors and any required union labor. This includes helping to find new subcontractors or sourcing union labor, as needed, certifying, training and developing subcontractors, and managing the performance of all third party labor, and lend Service employees to Installation as directed, and working with the Installation Manager to coordinate Installation Technicians supporting the service operations, as needed. This position is responsible for monitoring and identifying performance problems in service personnel and for taking a proactive approach to correcting negative behaviors. At a minimum, this position is responsible for conducting 2 performance reviews with all direct reports each year. As part of the performance appraisal process, the incumbent will work with each employee in setting performance objectives at the beginning of each year, or when the employee joins the company. The incumbent is responsible for instilling a team atmosphere among the members of the service department and across functional line. The incumbent will work in concert with the District Operations Manager, District Sales Managers, Installation Managers/Regional Project Managers, Administrative Managers, and Technician Team Leaders in developing and implementing strategies that will maximize synergies between functions and promote teamwork. This position is responsible for fleet management of the service vehicles, ensuring proper maintenance is conducted and that each Technician has a safe vehicle that complies with applicable regulations. This position works with the Senior Service Manager or VPGM to establish proper inventory levels within on each service truck and in each storage facility; develops processes and procedures to ensure that these levels are maintained; and manages the Technicians, Team Leaders, and Administrative personnel to ensure these levels are maintained without accumulating excess inventory. Working as a team with Administrative and Sales personnel and with customers, this position assists in resolving outstanding collections issues and minimizing the aging of Accounts Receivable. This position is responsible for managing all service related expenses, including labor, supplies, materials, and travel costs. The Service Manager reviews financial reports monthly, identifying areas of good and poor financial performance, trends, and ways to improve profitability. This position will work with Service Coordinators, Service Administrators, and Technician Team Leaders to ensure the efficient scheduling of all maintenance, repair, and service work in the district that results in maximizing service profits while exceeding customer expectations for timely service. This position ensures the quality of work by all Technicians by ensuring effective training, regular quality audits, and periodic spot-checks. This position serves as a resource to the sales staff by assisting with the technical aspects of sales. This position will also serve as the point person for any customer having a technical question on our product or a service related question. Other Duties Assigned EDUCATION and/or EXPERIENCE The successful individual will possess: Bachelor's Degree or equivalent from four-year college or technical school; or three or more years related experience and/or training; or equivalent combination of education and experience. Background in construction management preferred. An in depth knowledge of Rite-Hite products is required. Must be able to read and understand all documents pertaining to project planning. CAD proficiency helpful. KNOWLEDGE / SKILL REQUIREMENTS The ideal individual will demonstrate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. SUPERVISORY RESPONSIBILITIES: The Service Manager is responsible for profitably managing a service business with up to 30 employees in 2-5 service zones. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Company Description: Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity. We Offer: Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package. Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees. Rite-Hite is a world leader in the manufacture, sale, and service of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more - all designed to improve safety, security, productivity, energy savings, and environmental control. Watch Rite-Hite's Always Looking Ahead video below to learn more.
- 2 Months Ago
District Service Manager
- Rite-Hite Company
-
Nashville, TN
FULL_TIME
- Job Category:Production & Skilled TradesSchedule:Full timeJob Description:PURPOSE AND SCOPETo manage the Service Department within an assigned area to ensure customer expectations are exceeded in the ...
- 2 Months Ago
Technical Service Senior Manager
- Hireio, Inc.
-
Morristown, TN
FULL_TIME
- Company Summary: We’re looking for dynamic leaders who are excited and eager to help us bring cutting-edge green technology to the marketplace.We're the leader in battery-powered outdoor power equipme...
- 20 Days Ago
Diesel Service Technician - Nashville, TN
- Advantage Technical
-
Goodlettsville, TN
FULL_TIME
- ***Seeking Experienced Diesel Technicians with passion and a desire to learn*** GOODLETTSVILLE, TN DIRECT HIRE $30-40 PER HOUR (DEPENDING ON EXPERIENCE) Join our team as a Diesel Service Technician sp...
- 16 Days Ago
Service Manager
- Hobart Service
-
Memphis, TN
FULL_TIME
- Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,70...
- 11 Days Ago
Technical Support Specialist
- Inventory Locator Service
-
Cordova, TN
FULL_TIME
- Overview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the e...
- 1 Month Ago
District Technical Service Manager jobs at Popular Companies
Technical Service Manager
- Provisur Technologies
-
Mokena, IL
- Description Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food p...
- 4/24/2024 12:00:00 AM
Technical Service Manager
- Monro Muffler Brake Inc.
-
Johnston, RI
- **Technical Service Manager** * Johnston, RI 02919, USA * Full-time * Department: District 22 **Company Description** **...
- 4/23/2024 12:00:00 AM
Technical Services Manager
- Vulcan Materials Company
-
Richmond, VA
- Build Your Career. Build America’s Future. Vulcan Materials Company is the nation’s largest producer of construction agg...
- 4/22/2024 12:00:00 AM
TECHNICAL SERVICE MANAGER
- Daikin Comfort Technologies Dist Inc
-
Taylor, MI
- Job Description Job Description The Regional Technical Service Manager supports internal and external customers who inst...
- 4/22/2024 12:00:00 AM
IT TECHNICAL SERVICES MANAGER
- Genesee County Michigan
-
Flint, MI
- Union Appointed Full-Time/Part-Time Full-Time Open Date 4/12/2024 Closed Date 04/26/2024 Location Administration Buildin...
- 4/21/2024 12:00:00 AM
Quality Technical Services Manager
- Pactiv Evergreen
-
Pine Bluff, AR
- Overview: Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food m...
- 4/20/2024 12:00:00 AM
Technical Services Manager
- Hire Velocity
-
Atlanta, GA
- Technical Services Manager’s role is to support the organization’s fastener procurement and distribution activities, inc...
- 4/20/2024 12:00:00 AM
Technical Services Manager
- Bogen Communications LLC
-
Orlando, FL
- Job Summary: As Bogen’s Technical Services Manager, you'll be responsible for developing and managing our customer facin...
- 4/20/2024 12:00:00 AM
About Tennessee
Tennessee borders eight other states: Kentucky and Virginia to the north; North Carolina to the east; Georgia, Alabama, and Mississippi on the south; Arkansas and Missouri on the Mississippi River to the west. Tennessee is tied with Missouri as the state bordering the most other states. The state is trisected by the Tennessee River.
The highest point in the state is Clingmans Dome at 6,643 feet (2,025 m). Clingmans Dome, which lies on Tennessee's eastern border, is the highest point on the Appalachian Trail, and is the third highest peak in the United States east of the Mississippi River. The ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for District Technical Service Manager jobs
$135,686 to $176,552
Most Popular Cities in Tennessee for District Technical Service Manager Jobs
What does a District Technical Service Manager do?
District Technical Service Manager in Detroit, MI
ILS is also focused on expanding its B-to-B electronic marketplace to give customers advanced business tools and services.
February 22, 2020
District Technical Service Manager in Rochester, NY
The Technical Services Manager is responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software.
February 20, 2020