District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Who are we?
Technical Safety Services Family of Companies is a leading compliance, calibration and certification service provider for laboratories, hospitals, and pharmacies with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. Our Family of Companies includes Technical Safety Services (TSS), Evergreen Medical Services, AL-TAR and Cornerstone Commissioning.
We are rapidly growing and looking for additional passionate and talented employees to join our team and partner with TSS’ customers who are doing dramatic work focused on improving the human condition.
How will you make an impact?
The Field Service Manager is a key team member and contributor that helps manage the day-to-day operations of their specific region of responsibility which includes all field service personnel supervision and oversight of general workflow to ensure productivity and service quality expectations are met. The basic function of the Field Service Manager is to lead and coordinate activities of personnel engaged in providing testing, certification, and related services. This includes overseeing all field service personnel training, development, general workflow efficiency, and performance management.
What will you do?
How will you get rewarded?
TSS offers competitive salaries and a wide range of benefits:
How will you get here?
Education and Experience
Knowledge, Skills, and Abilities
TSS is a passionate equal opportunity employer and celebrates diversity. Interested in a role but not sure it’s the right fit for you? Call us and let’s talk.