Dividend Clerk jobs in the United States

Dividend Clerk calculates, collects, and distributes dividends to clients. Keeps records regarding dividends paid. Being a Dividend Clerk verifies stock ownership on record date. May require an associate degree. Additionally, Dividend Clerk typically reports to a supervisor or manager. The Dividend Clerk works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Dividend - Team Lead
  • Dividend
  • Cincinnati, OH FULL_TIME
  • About Dividend

    At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend.

    GENERAL FUNCTION:

    Acts as a subject matter expert (SME) to assist agents in resolving internal and external customer questions, issues and concerns about accounts. Handles complex customer interactions through multiple channels (email, phone, MS Teams, etc.). Provides outstanding customer service by answering internal and external customer's questions and solving the problem by using advanced product/system knowledge.

    Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

    ESSENTIAL DUTIES & RESPONSIBILITIES:


    • Provides leadership support for front line CCC specialist as next tier support for escalated complaints and consult calls. documenting all interactions throughout the complaint workflow via the Complaint Management Tool (CMT).
    • Communicates with management any trends, high risk or systemic issues identified when reviewing or researching customer complaints.
    • Serves as liaison between management and CCC specialists as a primary contact for the department and customers in the managers' absence. Takes calls regularly based on business needs.
    • Ensures the resolution of complaints meet established service level agreements (SLA) and further escalates issues outside SLA to department management.
    • Provides feedback to CCC specialists through observation and training to improve specialist’s performance.
    • Updates and maintains appropriate files, databases and other documentation within departmental guidelines.
    • Communicates and trains specialists on any updates in policies and procedures.
    • Assists with on-boarding and training for new employees and specialists.
    • Other duties as assigned.


    SUPERVISORY RESPONSIBILITIES: None.

    MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:


    • High school education or equivalent. Bachelor’s degree preferred.
    • Minimum 3 years of previous customer service or equivalent industry experience and/or Minimum 1 year of CCC Support Team Specialist experience.
    • Self-motivation/initiative.
    • Ability to work in a team environment.
    • Demonstrated ability to resolve complex consumer account problems.
    • Attention to detail.
    • Prioritization/flexibility.
    • Strong verbal and written communication skills.
    • Extensive knowledge of bank products, regulatory environment as it applies to problem resolution, procedures and operating systems.
    • Leadership skills.
    • Organization skills.
    • Decision making skills.
    • Analytical skills.
    • Change leadership skills.
    • Experience with Microsoft products, such as Access, Word, Excel, PowerPoint, and Outlook.


    Dividend - Team Lead

    LOCATION -- Cincinnati, Ohio 45227

    Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
  • 7 Days Ago

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Loan Resolution Specialist II
  • Dividend
  • Las Vegas, NV FULL_TIME
  • About DividendAt Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact ...
  • 22 Days Ago

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Customer Service Floater
  • Clerk
  • Cleveland, OH FULL_TIME
  • We're looking for a MULTI SITE CUSTOMER SERVICE COORDINATOR in CLEVELAND, OH! Be part of one of the most important Technology Solutions brand in the U.S! $18 - $19 /hourly 8AM - 5 PM M-F Responsibilit...
  • 2 Months Ago

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Customer Service Floater
  • Clerk
  • Blue Bell, PA FULL_TIME
  • We're looking for a MULTI SITE CUSTOMER SERVICE COORDINATOR in BLUE BELL, PA! Be part of one of the most important Technology Solutions brand in the U.S! $19 - $20 /hourly 8AM - 5 PM M-F Responsibilit...
  • 25 Days Ago

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Customer Service Floater
  • Clerk
  • Poughkeepsie, NY FULL_TIME
  • We're looking for a MULTI SITE CUSTOMER SERVICE COORDINATOR in POUGHKEEPSIE, NY! Be part of one of the most important Technology Solutions brand in the U.S! $19 - $20 /hourly 8AM - 5 PM M-F Responsibi...
  • 25 Days Ago

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Dividend - Team Lead
  • Fifth Third Bank
  • Cincinnati, OH FULL_TIME
  • Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION:Acts as a subjec...
  • 4 Days Ago

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Servicing Financial Advisor
  • Abich Financial Services Inc.
  • Ashburn, VA
  • About us Abich Financial Services is a leading fiduciary financial planning firm that specializes in phase 2 retirement ...
  • 11/8/2024 12:00:00 AM

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Vice President Finance
  • Finatal
  • Sterling, VA
  • Finatal is partnered with a well-known private equity firm in search for a Vice President of Finance for one of their co...
  • 11/8/2024 12:00:00 AM

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Senior Financial Analyst
  • CPG Beyond, Inc.
  • Ashburn, VA
  • TITLE: SENIOR FINANCIAL ANALYST Location: ASHBURN, VA POSITION SUMMMARY: Our company is seeking a highly motivated and d...
  • 11/7/2024 12:00:00 AM

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Finance Director
  • NVT Staffing
  • Herndon, VA
  • Job Description Job Description Type: Direct Hire Position: Finance Director Salary: $100,000 Hybrid: We are a hybrid of...
  • 11/6/2024 12:00:00 AM

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Sr. Director - InfoSec Advisory & Oversight, Technology Risk Management
  • Capital One
  • Poolesville, MD
  • Center 2 (19050), United States of America, McLean, VirginiaSr. Director - InfoSec Advisory & Oversight, Technology Risk...
  • 11/6/2024 12:00:00 AM

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Senior Director, Ethics and Compliance Attorney
  • Raytheon Technologies
  • Sterling, VA
  • Date Posted: 2024-10-15 Country: United States of America Location: VA543: 22270 Pacific Blvd, Dulles 22270 Pacific Boul...
  • 11/6/2024 12:00:00 AM

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Car Sales & Acquisition Specialist
  • BCP
  • Sterling, VA
  • Job Description Job Description About Us: SLV Auto Sales is a leading second-hand car dealership committed to providing ...
  • 11/5/2024 12:00:00 AM

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Senior Accountant Accounting Manager
  • Centennial
  • Leesburg, VA
  • Job Description Job Description Job Description: Centennial Technologies is looking for a Senior Accountant with a stron...
  • 11/5/2024 12:00:00 AM

Income Estimation for Dividend Clerk jobs
$46,451 to $55,891