We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers , doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands.
With over 2,400 employees, our people are the reason we are so successful, and the Control team make a crucial contribution to this.
Eight times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.
We have a great opportunity to join our talent pool for the role of Customer Information and Retail Controller in our Control Team based at the East Midlands Railway Control Centre (EMCC) in Derby.
The Customer Information and Retail Controller will respond to current real time customer contact through a range of channels (telephone / web / social media, letter and email) to deliver real time passenger information and provide retail system support to our front line teams.
Successful candidates will be held in a Customer Information and Retail Controller Talent Pool for a maximum period of 12 months and selected from the pool for either secondment opportunities or permanent roles as and when they become available.
Key responsibilities are :
This role is shift based with 2 main shifts, 06.00 - 14.00 or 13.45 - 22.00 across all days of the week. We are looking for someone that is flexible and that can work as part of a team to deliver excellent customer service.
Our Customer Information and Retail Controller's communication skills should be second to none. You will confidently communicate across a range of different channels.
We expect you to have great IT skills and be familiar with Microsoft Office. It would be great if you had experience of Railway IT systems, or if you are familiar with our network and had an understanding of EMR operations.
However it is not essential, as we will provide the training for the right candidate.
Last updated : 2024-03-23
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