Documentation Specialist jobs in Minneapolis, MN

Description

SPS Commerce has an immediate opening for a Business Analyst who will be primarily focused on the creation of documentation . The successful candidate will be responsible for internal documentation aimed at enhancing operational efficiency and facilitating knowledge transfer within the organization. The core function will be producing comprehensive guides and instructions for our internal systems and processes.

Based in our office in downtown Minneapolis, our hybrid work model provides the best of both worlds.  We #succeedtogether through in person collaboration, balanced with remote work to provide flexibility.  Our team is typically onsite 2 days per month.

Does this sound like you?

• You are proficient in ensuring clarity and ease of understanding for diverse audiences.
• You possess strong organizational skills and an ability to digest large amounts of information and transform it into coherent and accessible documentation.
• You are known for your excellent communication skills, both verbal and written, with the capacity to collaborate effectively across departments and levels of the organization.

Why join SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

What is the day-to-day like?

You will play a crucial role in enhancing our internal documentation standards, contributing to improved efficiency and knowledge sharing across the organization.

• Collaborate with stakeholders from Customer Success and Technology teams to document system functionalities and processes, specifically focusing on internal applications.
• Develop and update documentation including work instructions, process flows, and guides for various internal systems.
• Conduct discovery sessions to comprehend organizational processes and gather requirements for documentation projects.
• Tailor documentation to different user roles, ensuring that content is relevant and understandable for consultants, project managers, and other stakeholders.
• Utilize tools such as Miro for visual representation of workflows and Confluence for housing work instructions.
• Work closely with the current team to understand existing processes and documentation standards, contributing to ongoing efforts for organizational improvement.
• Participate in training sessions to familiarize oneself with internal documentation standards and processes.
• Collaborate with teams to standardize language and organize existing documentation for easy accessibility.
• Actively engage in discussions, ask clarifying questions, and adopt a learner's mindset to ensure thorough understanding of complex processes.

What experience and skills do you need?

• Bachelor’s degree AND 2 years of business experience with a strong technical understanding OR 5 years of experience without a degree. or combination of equivalent education and experience
• Project Management and client relationship experience
• Strong oral and written communication and interpersonal skills
• Strong organizational skills to manage documentation projects effectively.

What experience is preferred?

• SaaS experience.
• Experience working in EDI or understanding of various supply chain document types.
• Understanding of the retail ecosystem.
• Experience with tools like Confluence, Miro, Lucidchart

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

** EOE including disability / veteran **