Documentation Supervisor coordinates the production of functional, configuration, and user interface documentation for computer software and hardware products. Collaborates with technical teams to prepare accurate content. Being a Documentation Supervisor reviews edits and approves the final content. Ensures that standardized documentation methods and tools are deployed and that required document control procedures are employed. Additionally, Documentation Supervisor monitors project deliverables and timelines to ensure on-time delivery of release notes, manuals, and online content. Requires a bachelor's degree or equivalent. Typically reports to a manager. The Documentation Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Documentation Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Emphasis will be on commercial lending operational processes documentation and consumer regulations related to residential mortgage lending and servicing.
Responsibilities : Review, enhance, and document bank policies, procedures, workflows, and user guides Focus on commercial lending operational processes documentation and consumer regulations related to residential mortgage lending and servicing Collaborate with Department Managers and Subject Matter Experts to ensure accurate and aligned documentation Analyze business processes to determine documentation requirements and ensure consistency and logical flow Education Qualification : Bachelor’s degree is mandatory Required Skills : 5 years of experience in compliance and process design, 7 years ideal Experience with mortgage or deposit operations and understanding of end-to-end processes including controls Knowledge of commercial lending procedures Ability to control the backside, self-check, and write audits Experience with both commercial and residential mortgage lending preferred Intermediate Teams and Excel experience required Familiarity with Lucid Chart is a plus Note : Financial services experience with credit cards or customer-facing mortgage loan production will not be considered.
Interviews will consist of two rounds, with the first round being a 30-minute video interview on Teams and the second round being in-person.
Last updated : 2024-03-07