Drug Safety/Medical Information Specialist jobs in Racine, WI

THE COMPANY

Website: www.nielsenmassey.com

Nielsen-Massey is a leader in the specialty foods world, specifically in the production and marketing of the world’s finest vanillas and flavors. The company operates a branded consumer goods business (CPG/B2C) as well as a business-to-business (B2B) ingredient and flavor business. The portfolio includes various forms of pure and natural vanilla ingredients, extracts, pastes, and powders plus other flavor extracts to include lemon, almond, chocolate, coffee, peppermint, and rosewater to wholesale, culinary, and industrial customers throughout the world. The global headquarters and state-of-the-art production facility are in Waukegan, Illinois, with an additional plant in the Netherlands. The brand is well established with culinary professionals and big branded players as the premiere vanilla brand in the marketplace while the next phase of growth will come from expanding the brand to a broader base of consumers via an aggressive retail and eCommerce strategy as well as diversifying and expanding the ingredient and flavor business.

Nielsen-Massey Vanillas (NMV) was founded in 1907 and is still owned by three members of the Nielsen family, who work as senior executives at the company. The fiduciary Board is composed of independent directors as well as the three family shareholders. The four independent members all have CEO experience in a variety of industries, including CPG, eCommerce, and Industrial/ Manufacturing.

The Company is committed to sustaining the plants, people and communities that supply their ingredients. Since 1907, NMV has demonstrated its commitment to civic and social responsibility. The company’s Community Relations initiatives encompass three main objectives: building relationships with the communities in which they live and work; showing their commitment through financial contributions to charities in support of education, youth, veterans and the environment, actively promoting volunteer service among their employees - and demonstrating as a team that they make a difference.

NMV supports approximately 18 organizations that represent their mission-driven values. They published their first annual “Sustainability and Corporate Social Responsibilities Report” in 2018. Some past ESG programs include the funding of a new Malagasy school and the construction of a solar-powered water pump in the Madagascar Village that grows Nielsen-Massey’s fair-trade vanilla.

In 2009, The Nielsen-Massey Foundation was founded with a mission to assist disadvantaged children and adults with education and leadership development, especially in the field of culinary arts. The Foundation also considers requests for assistance in the development of sustainable environmental practices or for programs benefiting people in countries of need. The Foundation’s board of directors consists of Craig, Beth and Matt Nielsen, third-generation owners of Nielsen-Massey Vanillas, and their mother, Camilla.

Throughout its more than 110-year history as a family business, NMV is proudly and fully committed to the ethical manner in it conducts business, including how employees and customers are treated. As a company, NMV remains committed to honesty and integrity, as well as openness and respect for the rights and interests of its employees. Employees are “treated like family” with generous health care benefits.

OPPORTUNITY

Position: Information Specialist

Reports to: Global Quality Assurance Director

Back-Up Personnel: Global Quality Assurance Director, Regulatory Affairs Manager, SQF Practitioner

Location: Waukegan, Illinois, about 40 miles north of Chicago’s Loop

Position Summary:

Coordinates regulatory documentation, information and processes for the IQC Department.

Key Responsibilities:

• Maintains Quality documents to ensure the most up to date and accurate information is available for customer dissemination.
• Monitors “Documents” mailbox for customer requests and questions.
• Monitors and maintains customer’s supplier document portals for documentations and technical information requests.
• Ensures an appropriate response time for customer requests and questions.
• Is familiar with COA creation and master data processes to assist with back-up coverage of these tasks.
• Prioritizes and manages multiple projects and assignments.
• Reviews NMV labels to ensure accuracy.
• Standardizes and creates manufacturing label templates for the shipping and operations teams.
• Participates in preparations for certification audits (SQF, Fairtrade, Non-GMO, Gluten Free, Organic, etc.).
• Monitors the “Master Product List” and coordinates product additions and removals from certification bodies as applicable.
• Participates in Department tasks within the office and/or plant.
• Routinely analyses data, investigates issues, identifies solutions and recommends actions to enhance and improve processes, systems and/or quality.
• Serves as a liaison to other NMV departments and outside business partners to relay pertinent information or questions to the IQC team.
• Interacts and collaborates effectively with internal and external team members to assure needs of the company are met.
• Stays informed of current Federal, state, local and international rules and regulations
• Exercises sound judgement and sense of urgency in support of company initiatives
• Performs other related duties as assigned.

Personal Characteristics:

• Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Quality Management-Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Strong attention to detail.
• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Knowledge and Characteristics:

• Bachelor’s degree (B.A, B.S) in related field or equivalent
• Two to four years related experience or equivalent.
• Proficient on Microsoft Office Suite, Familiarity with SharePoint preferred
• Ability to communicate effectively and clearly in writing
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Excellent grammatical and spelling skills
• Strong organizational, problem-solving, and analytical skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Ability to plan and organize projects
• Ability to work on complex projects with general direction and minimal guidance
• Ability to work independently and as a member of various teams and committees
• Ability to handle multiple projects and meet deadlines
• Creative, flexible, and innovative team player