EEO Supervisor jobs in Casper, WY

DUTIES AND RESPONSIBILITIES:

• Work with and supervise beverage servers
• Work and maintain open dialogue with manager
• Work and maintain open dialogue with inter-department personnel
• Evaluate and train beverage servers
• Delegate daily and weekly assignments
• Institute, preserve and submit daily shift reports
• Communicate with all Northern Arapaho Tribal Gaming facilities daily and ensure each location is satisfactory
• Ensure cleanliness of all work areas
• Handle situations in accordance with all casino handbook and procedures
• Utilize and emphasize chain of command
• Provide efficient, friendly, courteous, and timely customer service to all customers in a professional manner
• Practice and always maintain confidentiality
• Attend all mandatory meetings
• All other duties assigned

KNOWLEDGE REQUIRED BY THE POSITION:

• Must complete Title 31 training yearly to meet regulatory standards
• Must complete a Serv Safe training to know and uphold serving standards
• Know and understand the Employee Handbook and Minimum Internal Controls for the beverage department to follow casino regulations.

GUIDELINES:

• Work with the team mentality by setting an example by which others will follow.
• Work with and supervise beverage servers.
• Check routine work that is performed individually or as a team for accuracy through spot checks, through customer compliments or complaints, and through observation.
• Be available to assist, advise and reprimand when necessary.

SUPERVISORY CONTROLS:

• Help maintain set expectations for the beverage department.
• Assign tasks that need to be completed in a timely fashion given by the manager.
• Help maintain the chain of command for all beverage employees to follow.
• Available to assist, advise and reprimand when necessary.

WORK ENVIROMENT:

• Must be able to work in a high noise, bright lights, and dust environment.
• Must ability to deal with frequent changes, delays, and unexpected events at times
• Must have ability to adapt quickly to rapid changes while maintaining composure and excellent guest relations under all circumstances.

REQUIREMENTS:

• Must be able to lift at least 25 pounds.
• Must be able to walk and stand for long periods of time (up to 8 hours)
• Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends
• Must be 18 at time of hire.
• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver’s License
• Must be able to obtain and maintain a Gaming License.

Employee Benefits:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability