Job Description: Operations Manager
Job Overview: Lead and optimize our company's production, planning, purchasing, customer service, order fulfillment, and continuous improvement processes. The ideal candidate will be a strategic thinker with robust leadership skills and a demonstrated history of steering operational excellence and efficiency.
Position Summary:
1. Production Leadership:
- Devise and execute production plans aligning with customer demand, emphasizing resource optimization.
- Monitor production processes to ensure adherence to quality standards, identifying areas for improvement.
- Collaborate with cross-functional teams to streamline production workflows and elevate productivity.
2. Planning and Coordination:
- Collaborate with sales, marketing, and production teams to create precise demand forecasts and production schedules.
- Optimize inventory levels to minimize stockouts and reduce excess inventory carrying costs.
- Implement resilient planning processes to mitigate supply chain risks and disruptions.
3. Purchasing Excellence:
- Source and negotiate with suppliers to secure cost-effective raw materials and components.
- Cultivate strong relationships with key suppliers, ensuring timely delivery and consistent quality.
- Instigate supplier performance metrics and conduct regular evaluations to drive continuous improvement.
4. Customer Service Oversight:
- Manage customer service operations, ensuring prompt and effective resolution of inquiries, complaints, and order processing.
- Establish and enforce customer service policies and procedures to enhance satisfaction and loyalty.
- Analyze customer feedback and market trends, identifying opportunities for service enhancement.
5. Efficient Order Fulfillment:
- Oversee order fulfillment processes to guarantee on-time delivery and accurate order processing.
- Optimize warehouse operations, covering receiving, storage, and shipping, to enhance order processing efficiency.
- Implement inventory control measures to minimize errors and discrepancies.
6. Continuous Improvement Leadership:
- Lead continuous improvement initiatives, identifying and implementing process enhancements, cost-saving measures, and operational efficiencies.
- Foster a culture of innovation and continuous learning within the operations team.
- Apply Lean, Six Sigma, or other improvement methodologies to drive operational excellence.
Qualifications:
- Bachelor's degree in Operations Management, Business Administration, Engineering, or related field; Master's degree preferred.
- Minimum of 5 years of experience in operations management roles, with a preference for experience in manufacturing or supply chain environments.
- Strong leadership skills with the ability to motivate and inspire cross-functional teams.
- Proven track record of driving process improvement initiatives with measurable results.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in ERP systems and other relevant software applications.
- Strong communication and interpersonal skills.
- Certification in Lean, Six Sigma, or other process improvement methodologies is preferred.
Job Type: Full-time
Pay: $121,000.00 - $160,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What is your salary requirement?
Ability to Relocate:
- Colfax, NC 27235: Relocate before starting work (Required)
Work Location: In person