Emergency Dispatcher is responsible for responding to calls for emergency and non-emergency assistance and dispatching law enforcement, fire fighting, or rescue units. Transmits and receives coded and conventional messages. Being an Emergency Dispatcher differentiates between routine, priority, and emergency messages, and initiates or follows through on responses as required. Communicates details of situation and location. Additionally, Emergency Dispatcher enters unit response details into a database. Requires a high school diploma. Typically reports to a supervisor. The Emergency Dispatcher works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Emergency Dispatcher typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
SUPERVISED BY: Operates under the direct supervision of the Dispatch Supervisor. Supervised indirectly by the Shift Supervisors, Executive Assistant and the Executive Director.
EMPLOYEES SUPERVISED: Although no employees are supervised directly by this position, the Dispatcher exercises staff authority over Field Operations personnel on his/her shift. This is accomplished by maintaining a current working knowledge of all company policies, procedures, rules, regulations, memorandums, and implements these by requesting compliance from personnel, informing them of any deviations and referring unresolved deviations to the appropriate supervisor.
ACCOUNTABILITY: The Dispatcher is responsible for receiving and recording requests for ambulance and wheel chair assistance/transport from various sources. This includes the establishment of effective communications with the person requesting assistance, eliciting information necessary for dispatching an effective EMS response and selection of the most appropriate EMS system action in response to each call. The Dispatcher will offer pre-arrival instructions as indicated.
DESCRIPTION OF DUTIES:
KNOWLEDGE, SKILLS, and ABILITIES
SPECIAL REQUIREMENTS:
PHYSICAL REQUIREMENTS:
Sedentary work, lifting 20 pounds maximum. Occasionally lifting and/or carrying articles such as binders and boxes. Lifting, talking, hearing, reaching, handling, feeling and seeing.
WORKING CONDITIONS:
General office environment.
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